Dynamics Convergence 2013 Wrap Up & The CRM Community

Hey all – We had another fantastic turn out at Convergence this year and our PFE team always appreciates the connections and putting faces to names. This year as Shawn Dieken, Brandon Kelly, Chip Taylor, and I connected with hundreds of customers and partners, it was clear to me that our once small community is growing incredibly fast. While there are many many new folks to the community, we also have a great underpinning of dedicated CRM professionals with years of experience including Customers, Partners, MVP’s, and Microsoft Employees across R&D, Support, PFE, etc. It’s fantastic to see so many new folks involved and helping to share ideas, best practices, tips, tricks, etc. While Convergence is a great place to do this across many customers and communities all in one spot, you can still participate even if you weren’t there, here are some resources to get you by until the next Convergence:

With the product group attending and presenting in many sessions I know many of you shared feedback directly with them and if you have more ideas or feedback please make sure to register for “Microsoft Dynamics Suggestions for CRM” on the Connect portal. Once registered click the “Feedback” link in the left hand navigation. Use this site to search for suggestions and vote on them. If you have feedback that isn’t already out there you can log it, then have others vote on your idea. It’s important to note, the connect site isn’t for break/fix support or troubleshooting – it is specifically for suggestions around design, features, etc. In addition, our team took many notes from your questions asked of us and we’re looking to add more blog content to support our PFE Customers, as well as the Dynamics CRM technical community, as you’re looking for more technical information and/or solving problems with your users or customers.

That all said, I want to thank everyone who made it to our sessions, if you weren’t able to attend for any reason I do hope that we got the opportunity to connect this year and we hope to see you next year in Atlanta! Also note, if you would like to have me or anyone from our team work with your company remotely or on-site assisting with Dynamics CRM or nearly any Microsoft product please contact your Microsoft Premier Technical Account Manager for booking information. If you are interested in becoming a premier customer contact premier@microsoft.com. And as always, feel free to connect via our blog, Twitter, FaceBook, etc.


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