Caveats of Setting the Maximum File Size limits for attachments in CRM 2011

CRM 2011 has a configurable setting where you can set the “Maximum file size limit for attachments”. This is under the Email tab of the System Settings (see screenshot below).


 Although this setting is under the Email tab of System Settings, it limits the size of files for the following –

  • File attachments of email messages
  • File attachments of Notes
  • Web Resources

If you set the Maximum file size to 0, it will restrict you from:

  • Promoting emails with attachments to CRM
  • Uploading attachments (to the Notes entity) in CRM
  • Errors when trying to create a Web Resource
  • Error when importing a Solution that contains a Web Resource. You will get an error that says “Web Resource content size is too big”

Per this MSDN article (, here is a brief description of this setting –

The maximum size of files that can be uploaded is determined by the Organization.MaxUploadFileSize property. This property is set in the E-mail tab of the System Settings in the application. This setting limits the size of files that can be attached to email messages, notes, and Web resources. The default setting is 5MB.

Comments (3)

  1. Diana says:

    I have a problem when I try to upload to the Notes entity, it says "The size of the attachment is too large" but my file isn't bigger than the limit. Can u help me please? My file weight is 5mb and the limit is 19,999 kb

    1. Ben says:

      We are having the same issue as Diana. I’m going to post in the community forums about our Note attachments not respecting the limit set by the Email tab of System Settings, but just wanted to let you know you’re not alone Diana!

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