I recently received a new laptop from Microsoft, all pre-loaded and ready to use. I configured Outlook, configured CRM, restored some files and started to use my new machine. However, I had one very pesky issue with my laptop, I noticed that none of my Outlook reminders were working. So, I started to tinker, I created an appointment in the past and nothing happened, I ran the outlook process with the /cleanreminders switch and no change, I even downloaded MFCMapi and dug through the reminders table thinking that I may find some clues there. At that time, it didn’t occur to me that this could possibly be related to CRM. I searched Bing and other popular search engines but the results were all over the map, then a coworker suggested I search the newly updated http://support.microsoft.com (why didn’t I think of that)? I searched “Outlook reminders not showing”. As I was reading the third result: KB article #2586274), I was thinking to myself “I don’t have SP1 installed so this can’t be the problem…” but then it dawned on me: my new laptop came preloaded with Office 2010 SP1 – something I had not yet installed on my previous laptop.
To sum things up: if you also have Office 2010 with SP1 installed and are using the CRM 2011 client be sure to install the August update to Outlook to avoid missing any important reminders.
Thanks for reading!