Podcast and Overview: Microsoft Dynamics CRM 4.0 Update Rollup 13

I'm delighted to announce that the Microsoft Dynamics CRM 4.0 Update Rollup 13 was released on Thursday Sept. 23,  2010! 

  • Update Rollup 13 Podcast
  • Greg Nichols from the Microsoft Premier Field Engineering team provided information and answered questions about the recent release of Update Rollup 13 for Microsoft Dynamics CRM 4.0. 

    Related links you should know about: 

    Build number:

    Packages are available for download via the Update Rollup 13 Microsoft Download Center page for these CRM components:

     Microsoft Dynamics CRM 4.0 Update Rollup 13 Prerequisites:

    Microsoft Dynamics CRM 4.0 Update Rollup 11 (and beyond) Prerequisites:

    Issues resolved via Microsoft Dynamics CRM 4.0 Update Rollup 13: 

    Microsoft Dynamics CRM 4.0 Update Rollup 13 is a cumulative Update Rollup that includes all the fixes for the issues that are documented in the "Master Knowledge Base Articles" for Update Rollups 1 through 12. Hyperlinks to these articles are included in the "Issues that are resolved in Update Rollup 13 for Microsoft Dynamics CRM 4.0" section of the Update Rollup 13 "master" Microsoft Knowledge Base article

    New fixes released via Update Rollup 13 include:

    • You receive an error message when you set a value in the Duration field of a record in the Arabic version of Microsoft Dynamics CRM 4.0
    • The Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook downloads notification events for all organizations instead of download notifications only for the configured organization, therefore, you experience high CPU usage and high memory usage
    • When you try to reopen an Opportunity entity, you do not have the rights to complete the process unexpectedly. Additionally, the value in the ActualRevenue field and the value in the ActualCloseDate field are reset to a null value even though the opportunity is not reopened
    • If you enable the Duplicate Detection feature for entities that you try to import to Microsoft Dynamics CRM, you cannot use the Import Data feature to import the entities. This problem occurs if the entities contain lookup attributes
    • The deletion service cannot delete records successfully because of the inefficient queries in the CleanupInactiveWorkflowAssemblies stored procedure
    • When you run a duplicate detection job, the Potential duplicate records grid displays incorrect data
    • Consider the following scenario:
      • You receive an e-mail message from a router that uses a POP3 e-mail account
      • The e-mail message contains an attachment that uses the UTF-8 encoding

    In this scenario, the attachment shows invalid characters:

    • When you import an organization to Microsoft Dynamics CRM 4.0, the Deployment Manager crashes. This problem occurs on computers that run the 64-bit version of Windows Server 2008 or that run the 64-bit version of Windows Server 2008 R2
    • When you change the privileges on a security role, the date in the Last Modified On field is not updated
    • You cannot run the Configuration Wizard in the Microsoft Dynamics CRM client for Microsoft Office Outlook with Offline Access if the user account contains an apostrophe (')
    • When the Microsoft Dynamics CRM E-mail Router processes e-mail messages from the Microsoft Exchange Server 2010 mailboxes, the current end date is incorrect
    • The Microsoft Dynamics CRM E-mail Router does not track the Out of Office (OOF) e-mail messages
    • Emails receive a duplicate tracking token when you create the emails from a workflow
    • Assume that you run the Beta version of Internet Explorer 9. When you try to create an account, you receive a script error
    • Assume that you run the Beta version of Internet Explorer 9. When you run the Print Preview function, you cannot select the All records on all pages option in the Print List dialog box

    Hotfixes and updates that you have to enable or configure manually

    Update Rollup 13 for Microsoft Dynamics CRM 4.0 contains the following hotfixes and updates that you must enable or configure manually. You can enable or configure these hotfixes and updates on the server that is running Microsoft Dynamics CRM 4.0 by following the instructions in the following Microsoft Knowledge Base (KB) articles:

    • 2403296  Time-out errors occur when Microsoft Dynamics CRM 4.0 E-mail Router runs Microsoft SQL Server queries
    • 2403311  The Appointment and Service Activity records are not displayed unexpectedly when you click Add Existing Activity from the activity list of a Sales Force Automation entity in Microsoft Dynamics CRM 4.0

    Internet Explorer 9 Compatibility

    • The Microsoft Dynamics CRM Sustained Engineering team has been testing the Internet Explorer 9 Beta release, and possibly plan to release enhancements via the next several Microsoft Dynamics CRM 4.0 Update Rollup releases to support Internet Explorer 9
    • Update Rollup 13 resolves issues that Microsoft Dynamics CRM users may encounter with Internet Explorer 9:
      • Creating any row data (for example creating an account, creating a contact, etc.) throws a Jscript error
      • Some radio button selections (for example: Export to Excel -> Use this type of worksheet) do not allow selection of any of the non-default options


    Comments (6)

    1. Ashwin Ravi says:

      I don't see the installer executable for the Email Router component on the MSFT Download Center for UR13. Could someone please help me out?

    2. Greg Nichols says:

      We found a problem with the UR13 Email router package soon after it was released, Ashwin, so it was pulled from the Microsoft Download Center. A new Email router package is being tested now and will be propagated to the Download Center when testing is complete.  Please check the Update Rollup 13 Download Center page periodically for its re-release.  Thanks!

      Greg Nichols

      Microsoft Corporation

    3. Ashwin Ravi says:

      Thanks for the update Greg. Can we go ahead and install the other components of UR13 ahead of the Email Router component? or does the Email Router component need to be in sync with the Server and other CRM components?

    4. Greg Nichols says:

      Indeed yes, Ashwin, you can.  Ideally the other components should be at the same servicing level, but in this case you should be fine with the Router at UR12, for example, until the UR13 Router package is re-released.

    5. Brett says:

      It's November now, when will UR13 Router package be available?

    6. Greg Nichols says:

      Update Rollup 13 Email Router packages have been reuploaded to the Microsoft Center:


      Greg Nichols

      Microsoft Corporation

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