Knowing what version of software is running is essential to maintaining and administrating a healthy Dynamics CRM system. In addition, knowing the update version build is important because when you have an issue, it may have been resolved in an update. The best practice when maintaining a system is to be aware of the updates and what they resolve. By searching the Microsoft Dynamics Support KB, you can find information on the updates and other articles about maintaining and managing you’re system.
The updates are also available for download at the Microsoft Support site. The download also contains the details of the update.
To determine what version you are running, look under the menu item Help-About Microsoft Dynamics CRM.
This will open the below dialog window.
Compare the version number to the update Rollup build numbers.
You’ll notice mine is not in the list. Occasionally there can be different builds due to various reasons–my build is from the MSDN Trial version.
If you have installed the latest CRM Outlook client from the link below you will also have a different version number since this build has CRM Update Rollup 10 slipstreamed, plus a few additional updates included.
The version number would be 4.0.7333.2747
You will also notice in the Help | About Microsoft CRM within the CRM Outlook client will show you both the CRM server build version as well as the CRM Outlook client build version. These do not necessarily have to match as it is supported to run a client on a greater or lesser Update Rollup version. However, it’s a best practice to keep the client build version at the same level as the CRM server build version.
Jon White | CRM Premier Field Engineer | Microsoft Dynamics US