Legacy Feature check and Custom Code Validation Tool Demos for Upgrade to CRM 2013

Are my customizations compatible with upcoming release of Dynamics CRM? This is one of the common question we support teams anticipate from many of CRM Online and On-Premise customers. We all know Fall’13 update is around the corner and may of the CRM Online customers have received email notification on upgrade schedule as part of…

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You have signed in with a user ID that cannot log into CRM. Contact your administrator to make sure that you have a valid CRM Online user account.

Today we are going to talk about the error received by a user when logging into CRM and how to overcome this error. User (tester two) tries to login to Microsoft Online Portal so he can access CRM online When he enters the credentials at https://portal.microsoftonline.com/ The following error is thrown: The error thrown is…


CRM 2011 Add-in causes Outlook to crash when used on Citrix XenDesktop environment

Today I am taking about a strange issue in a unique environment. Outlook crashes with CRM Add-in on Citrix XenDesktop. Crashes were random, affecting all users, experienced 8-10 times a day, while performing any core Outlook or CRM operation. Crashes were unpredictable as there were no pattern of repro steps which would lead to a…


Unexpected/Inaccurate federation metadata XML generated by CRM federation metadata URLs

Hi All, Today we’re are going to talk about the unexpected/Inaccurate federation metadata XML generated by CRM federation metadata URLs. I have seen many people getting into this. Let’s take a deep dive into usage of federation into CRM. We all know that CRM 2011 uses AD FS 2.0 to provide claims based authentication. For…

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Silent configuration of CRM for Outlook client in CRM 2011 claims enabled environment

Hi Folks, Today I’m going to talk about CRM Outlook Silent configuration. CRM 2011 Outlook client provides silent configuration option to help administrators to deal with situations where users are remote, travelling and/or non-savvy to run Configuration Wizard with correct inputs. Configuring CRM 2011 Outlook client using silent method in a claims enabled environment can…

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CRM for Outlook fails to configure with Dynamics CRM Online

Hello Folks, This article talks about the outlook client configuration for CRM online organizations. Microsoft has changed the platform for all CRM Online organizations to work with integrated environment. This is called Office 365. Since the change we have seen a lot of users failing to configure outlook for CRM. Further I will talk about…

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Performance Tuning for Email router

Issues frequently reported Microsoft.Crm.Tools.EmailAgent.SystemState.xml file gets corrupted very often which stops email router from processing the emails. The e-mail router configuration manager was unable to read configuration information. Make sure no files in the current directory are locked, missing or inaccessible. Cause/Explanation When the email agent is trying to service the emails, and updates the…


Duplicate Detection in CRM 4.0 – Good, Bad & Ugly

CRM 4.0 provides this powerful feature that enables users and administrators to identify and manage duplicate records in the system. Duplicate detection is enabled by default with CRM 4.0 installation. Duplicate detection is capable of detecting duplicates during the creation / update of records, when the Outlook client comes Online and when data is imported….


All System jobs are ‘waiting’ in CRM 4.0

Why all the System jobs are in waiting status in CRM 4.0? I have always noticed many of my customers complaining about a very common scenario in CRM where the system jobs are always in “waiting” status. Though there can be many reasons for this behavior I thought of writing about the most common scenario…