License types in Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online

With the release of Microsoft Dynamics CRM 2013 and the Microsoft Dynamics CRM Online Fall ’13 Update, Microsoft has introduced a new multi-tiered licensing model that extends the licensing flexibility that is currently offered to on-premises customers and introduces the same level of flexibility for online customers. Key benefits that customers can expect from the…

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Announcing the CRM 2013 Customer Center, Implementation Guide and SDK!

Check out all the great new documentation, videos, guides, eBooks, developer tools, and resources for the Microsoft Dynamics CRM Online Fall ’13 and Microsoft Dynamics CRM 2013 releases! Information for end-users  Go to www.crmcustomercenter.com All new Customer Center! Getting Ready page to help prepare people for the release! eBook:What’s Changed in CRM 2013 eBook: Bring in…

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Resources for customer service

Customer service is an important part of any business. To keep your customers happy and to retain them, it is very important that you provide excellent services to your customers.  We’ve created an article that includes links to various resources that help you get started with managing cases, contracts, and services, and organizing and tracking…

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Microsoft’s Free Anti-virus Offering

We all know folks who won’t spring for anti-virus and malware software. For these kind of friends and family point to this from the Washington Post today: “Microsoft’s free new anti-virus product is earning decent marks in preliminary tests, putting it roughly on par with many other stand-alone anti-virus products available today. A number of…

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eService Accelerator for CRM Online – Video

The Accelerators for Microsoft Dynamics CRM provided additional functionality for your CRM application. Please see the below links if you are not already familiar with them. I’m did some research into modifications to the eService Accelerator to work with CRM Online. The eService Accelerator provides a sample portal that you can customize. The portal supports…

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Managing and scheduling a customer reference program in Microsoft Dynamics CRM 4.0

Today we welcome CRM MVP Joel Lindstrom, a Solutions Consultant for CustomerEffective. In a tight economy, it is critical for a company to distinguish itself from competitors. One of the best ways to do this is with a well-managed customer reference program. A good reference from one of your clients can carry much more weight…

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CRM 4.0 User’s Guide now available in PDF and Word

As more than 4,000 of you out there have already discovered, we recently released a User’s Guide for Microsoft Dynamics CRM 4.0. The Microsoft Dynamics CRM 4.0 User’s Guide includes all of the basic end-user information available in Help, including documentation on sales, marketing, and customer service features, as well as step-by-step instructions on working…

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IT Services Use of CRM

In today’s environment, the world is becoming more and more customer focused and various organizations are working on their business strategy to increase and solidify their customer base. An important part of this process includes enabling the employees as well as customers at each customer touch point by providing them with technology to achieve the…

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CRM client patches for Microsoft Office Outlook available

Regarding fix availability for the issue described in Microsoft Knowledge Base Article 913270: Error message when you use the Microsoft Dynamics CRM client for Microsoft Office Outlook: “Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience” Packages for the RTM client were released to Customer Service and…

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