Convergence 2011 Concept Box Invitation

The Microsoft Dynamics CRM Team is enthusiastically looking forward to meeting you at Convergence 2011, sharing with you some of our ideas and aspirations for future versions of Microsoft Dynamics CRM, and, as always, learning from you, your experiences, your needs, and your insights during our Concept Box Sessions. Concept Box Sessions: Influence, Insight, Shape…


Influence Microsoft Dynamics CRM

Between Saturday, April 24th and Tuesday, April 27th members of the CRM Research and Development Team will be hosting a series of discussion groups and forward-looking research sessions at the Atlanta Convention Center for Convergence 2010.  During these sessions, we will present prototypes and ideas designed to improve Microsoft Dynamics CRM; we invite you to…


Top Ten Microsoft Dynamics CRM sites for 2010

Check out the most popular content and community areas available to help you create the perfect experience for your business. This is usually the most popular handout we provide at conferences and now you have it without the long plane trip. Microsoft Dynamics CRM – The Microsoft Dynamics CRM Web site is the place to…


Microsoft Dynamics CRM is in the “Leaders” quadrant in Gartner’s 2009 Magic Quadrant for CRM Customer Service Contact Centers

Customers seeking information before investing in technology often turn to Gartner, Inc., because of its detailed and methodical reviews. Among the most respected reports are its Magic Quadrants, which help buyers assess vendor strengths and weaknesses that can be used to meet the purchaser’s current and future business and technology requirements. Microsoft Dynamics CRM is…


New Enterprise Benchmark – 50K Concurrent Users on Microsoft Dynamics CRM

Microsoft and Intel demonstrate new levels of power, price, and performance with this Microsoft Dynamics CRM scalability benchmark. Read the Press Release. Download an Executive Summary. Look for an additional post providing more details about the work to perform this testing in the near future.   Cheers, Brian Galicia


Advancing RSS feeds to the Next Generation

I have been using RSS for a number of years and I kinda think I’m in a rut. Yeah, my simple RSS program works but it doesn’t: 1. Put my lists online so that I don’t have to create duplicate lists from computer to computer 2. Put shared lists online as recommendations for family, friends,…


Publishing a Newsletter in Microsoft Dynamics CRM

One of the marketing issues I’ve run into in Microsoft Dynamics CRM is that of the routine publishing of a newsletter. Sending newsletters to customers and prospects is a common marketing strategy and one that some Microsoft Dynamics CRM marketers have found perplexing. Some of the reasons for this are as follows: In Microsoft Dynamics…