Microsoft Dynamics Marketing service will be discontinued, and learn what’s coming next.

Last year, we announced that Microsoft Dynamics Marketing would no longer be sold to new customers starting November 2016. Microsoft has made the decision that Microsoft Dynamics Marketing will be discontinued as of May 15, 2018. With the discontinuation of service, Microsoft suggests customers explore a few options that may serve their on-going marketing needs,…

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New documentation resources for Dynamics Marketing 2016 Update

SMS marketing is here! The big news for this release is the introduction of mobile (SMS) marketing, which enables you to deliver instant text messages directly to marketing contacts on the move, regardless of whether they carry a smart phone or a traditional mobile phone. SMS marketing is new to Dynamics Marketing and might also…

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New Help Center for Microsoft Dynamics Marketing spring ’14

The Microsoft Dynamics Marketing spring ’14 release boasts a brand-new Help center, so you can find all the setup, implementation, and training info in one place! The Help Center is your portal to ALL the Dynamics Marketing sites for each audience: Each subsite provides videos, walkthroughs, and everything you need for End Users Marketing Help…

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Announcing the CRM 2013 Customer Center, Implementation Guide and SDK!

Check out all the great new documentation, videos, guides, eBooks, developer tools, and resources for the Microsoft Dynamics CRM Online Fall ’13 and Microsoft Dynamics CRM 2013 releases! Information for end-users  Go to www.crmcustomercenter.com All new Customer Center! Getting Ready page to help prepare people for the release! eBook:What’s Changed in CRM 2013 eBook: Bring in…

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Microsoft Dynamics CRM Steps Forward in the Marketing Automation Space

The Microsoft Dynamics CRM team continues to execute against a vision to help organizations better attract, retain, and grow their customers. Our goal is to deliver more compelling finished applications, modern user experiences with simplified user interfaces, and an open and extensible platform for Cloud and On-premise deployments. With the explosion of new channels, emerging…

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Telling Incredible Customer Stories

A great post from David Pennington in our Product Marketing Group Working in marketing on the Microsoft Dynamics CRM team means I get to work with a lot of amazing and unique customers and find out ways that they are benefitting from using our solutions. I have the great fortune of learning about these companies…

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"Thank You" to my Customers, Partners and Friends by Brad Wilson

What a journey it’s been over the past six years!  … from the ground-breaking CRM 3.0 release, to full multi-tenancy with CRM 4.0, and the amazing user experience of CRM 2011… with the launch of CRM Online in 2008, a global roll-out in 2011, and six more Online service updates along the way … and…

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Data…. The New Marketing Creative

Data. You’ve got a LOT of it. You use it every day for reporting and analysis to determine effective campaign management to your clients and prospects. But with 600 Tweets, 20,000 Bing searches, and 700 Facebook posts per second, marketers are no longer in control of their brands, thanks to the real-time web. But that…

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Adding attachments to Templates and Bulk email

A frequent request from the customers of Microsoft Dynamics CRM 4.0 was the ability to add attachments to bulk email. Some users were also looking for a mechanism to use email templates when distributing Campaign Activities and Quick Campaign. There were also requests to allow usage of attachments in email templates so that whenever some…

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Marketing with Dynamic List

Imagine how productive a Marketing manager would be if she can target all her customers by creating a marketing list which keeps itself auto updated based on a criterion. Read on to find out how Microsoft Dynamics CRM 2011 makes her job simpler. This article talks about the newly introduced Dynamic Marketing list in CRM…

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