White Papers: Managed IT for CRM

I am pleased to let you know that the following Managed IT articles are now available via TechNet and MSDN.  As a result, these and future documents will now be available to our audience via MS Downloads, TechNet, and MSDN.  In addition, all white papers and technical articles developed by CRM UA are now consolidated…

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IT Services Use of CRM

In today’s environment, the world is becoming more and more customer focused and various organizations are working on their business strategy to increase and solidify their customer base. An important part of this process includes enabling the employees as well as customers at each customer touch point by providing them with technology to achieve the…

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