Preview: new Dynamics 365 support center

We’re happy to announce the launch of a new Help + support ticketing experience for admins to contact a Microsoft support representative for Dynamics 365 (online). The new process will help us improve your overall support experience and drive faster issue resolution. This is a Preview feature that is not complete, but is made available…


Customer Driven Update for Dynamics 365, version 9.0 is coming

We are in the final phase to prepare the customer driven update roll-out that will allow you to schedule the update of an instance to Dynamics 365, version 9.0.  The current target to make update scheduling available is January 2018, and the window for processing the scheduled updates begins in February 2018 and ends in…


Security Enhancements Announcement for Microsoft Dynamics 365 Government

User session timeout  By default, Microsoft Dynamics 365 Government sets a user session timeout of 8 hours. A user is not required to log in with their credentials for up to 8 hours regardless of whether the user was active or inactive.   With the implementation of the Security enhancements: User session and access management, you…


Just released: New and updated content for Dynamics 365 (online), version 9.0

The latest update (version 9.0) for Dynamics 365 Customer Engagement apps includes many new and exciting features! This blog shows you where to go to find the content you need. Start by visiting our new documentation site at, and then choose the What’s new tile. Detailed “what’s new” content is available here: Readme What’s…


Dynamics 365 – Portals  Source Code Release 

We are excited to announce that we have released the source code for Dynamics 365 – Portals.    The source code is released under an MIT license which is a very permissive popular open source license.  The source code is consistent with the same code that is used to host our July 2017 portal release…


Upcoming changes to legacy Adxstudio Portals v7

Microsoft acquired Adxstudio in 2015 for its compelling customer engagement features and, over the last two years, has natively built them into Microsoft Dynamics 365. During that transition, Microsoft continued supporting the legacy Adxstudio Portals v7 product. Because you are a legacy Adxstudio Portals v7 customer, we are providing advance notice of changes to our legacy…


Migrate your Dynamics CRM 2011 Knowledge base articles to new Dynamics 365 Knowledge base articles

Knowledge Management has always been a core of any Customer Service organization in helping achieve better CSAT and consistency in solving customer issues. Dynamics 365 (formerly Dynamics CRM) had Knowledge Management capabilities starting with the first Knowledge Management module in Dynamics CRM 2011 to the latest Knowledge Management module launched in Dynamics CRM 2015 release….


How to determine which Business Process Flow (BPF) instance is shown when a record is opened

Hi all, In the fall release of Dynamics 365, we included many updates and improvement to Business Process Flows (BPF), including support for multiple instances of BPFs on the same record. This removes the restriction in previous releases of allowing only a single business process running against a specific record. It also prevents the accidental…


Localize Learning Path Content with XLIFF v 2.0 Format

You can localize the content in the controls you create in Learning Path so that they are displayed to users in the language they have selected for Dynamics 365. To localize your controls, you can simply export them, localize the strings that are displayed to users, and then import the control that includes the localized…


New documentation site for Dynamics 365!

Looking for documentation on Dynamics 365? Check out our new Dynamics 365 documentation site at The new site provides a quick and intuitive way to drill down to just the Dynamics 365 content you need. For example, if you’re working with one of the Dynamics 365 enterprise applications, go to the Enterprise edition applications…