Update Rollup 21 for Microsoft Dynamics CRM 4.0

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 21 on Thursday, February 9, 2012. The links below will take you to the necessary information about Update Rollup 21. Microsoft Download Center: http://www.microsoft.com/download/en/details.aspx?id=28799 Microsoft Knowledge Base Article: http://support.microsoft.com/kb/2621054 General details about Update Rollup 21 Update Rollup 21 is cumulative. …

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Personalizing Reports for Microsoft Dynamics CRM Online

Microsoft Dynamics CRM 2011 has excellent reporting capabilities. Customizers have the option to create SSRS reports using SQL or CRM’s querying language, FetchXML, in on premise deployments. Customizers must leverage FetchXML to create SSRS reports in online deployments for improved security and performance. ISVs should consider creating reports using FetchXML to reach the broadest audience….

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Resources for customer service

Customer service is an important part of any business. To keep your customers happy and to retain them, it is very important that you provide excellent services to your customers.  We’ve created an article that includes links to various resources that help you get started with managing cases, contracts, and services, and organizing and tracking…

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Help get your Case Solved Faster using Diagnostics

Microsoft Support is using Diagnostics to help automate data collection and data analysis when troubleshooting support incidents.  Diagnostics allow our support teams to capture certain pieces of data about an environment to more efficiently resolve a customer case.  Diagnostics can do basic data collection to gather information about product version, system configurations and settings, as…

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Introduction to the Activity Feeds Solution

With Activity Feeds in the marketplace for several weeks now, we’re learning more about what customers need in terms of documentation supporting the feature. We’ve seen lots of interest in information about how to determine whether Activity Feeds could be useful feature for a given customer, how to get it, set it up, and customize…

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Video: introduction to Activity Feeds

We’ve been hearing from customers who would like to know more about Activity Feeds, the new social-based communication tool offered in our fall release. People have told use they’d like to know more about everything from how to customize it down to just getting a basic sense of what we’re offering. We’re pleased to report…

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Amplify your selling power with Microsoft Dynamics CRM

A great salesperson is priceless. You deserve a tool where the art of selling meets the science of winning.  In this new video we focus on productivity from the perspective of the salesperson and what they need in a CRM application. Great salespeople… Understand the value of insight Know how to rally a team Appreciate…

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Create Sample Data for your Solution

In This Post: Problem statement How to create and export CRM Data How to create DataMap and save it How to import sample data using SDK APIs Conclusion Further reading Problem statement You have created a solution using the Microsoft Dynamics CRM 2011 Solutions framework and you want people to download it and try it….

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Data management for Activity Feeds entities

We just released Activity Feeds for Microsoft Dynamics CRM. With most new features come the additional amount of data introduced with it and this is also true for Activity Feeds. Every time a user creates a post or a comment, a record is created. Every time an auto post is generated, another record is created….

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Update Rollup 20 for Microsoft Dynamics CRM 4.0

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 20 on Thursday, November 10, 2011. The links below will take you to the necessary information about Update Rollup 19. Microsoft Download Center: http://www.microsoft.com/download/en/details.aspx?id=28011 Microsoft Knowledge Base Article: http://support.microsoft.com/kb/2550098 General details about Update Rollup 20 Update Rollup 20 is cumulative. …

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