Microsoft Dynamics Marketing service will be discontinued, and learn what’s coming next.

Last year, we announced that Microsoft Dynamics Marketing would no longer be sold to new customers starting November 2016. Microsoft has made the decision that Microsoft Dynamics Marketing will be discontinued as of May 15, 2018. For details, see the Customer FAQ. With the discontinuation of service, Microsoft suggests customers explore a few options that…


Backup and restore your CRM Online instance

Protecting your CRM data and providing continuous availability of service is important for you and for us. You have multiple options for backing up and restoring your CRM Online instances. For CRM Online 2016 Update 1, we’re introducing on demand backups that you can perform on CRM Online 2016 Update 1 Production and Sandbox instances….


Automatic Case Creation from Community Forums using SLA

With the web portal capabilities in CRM 2016 Spring Wave, you can extend CRM to the web to deliver exceptional customer service and increase customer engagement and satisfaction. With the community portal, you can enable peer-to-peer interactions between experts in the community, subject matter experts within an organization, and internal and external users. Communities organically…


New Office 365 Admin center brings changes to CRM Online notifications

Office 365 is well underway in transitioning to a new admin center. See: Announcing the new Office 365 admin center. You’ll need to make some changes in how you view CRM Online service status and notifications. Old Office 365 Admin center Service health broken out by components appeared under Service Health. We have simplified service…


New naming conventions for Microsoft Dynamics CRM updates

We’re changing the way we name product updates to make things simpler and to unify our approach for Microsoft Dynamics CRM Online and Microsoft Dynamics CRM (on-premises). Finding and understanding version numbers To understand the new naming conventions, let’s first take a look at version numbers in CRM. To find your version number, in the…


CRM Online 2015 Update 1: official pre-release content is here!

The pre-release documentation is now available for Microsoft Dynamics CRM Online 2015 Update 1. More content is being prepared for launch, and we’ll be sure to notify you as it’s ready. Meanwhile, here are the resources available now. Start here: The CRM Help Center is the portal to content and videos for all products and…


Top Respected Reseller Introduces a Cloud Financial Online Business Solution Built On Microsoft Dynamics CRM – Gravity Software™

Online Business Management Cloud Solution Built On Microsoft Dynamics CRM Southfield, Michigan – March 17, 2015 – John Silvani, President & Founder of Gravity Software™ (Gravity) introduces the launch of Gravity. Gravity is the first online business management application exclusively written for smart businesses.  Gravity provides small to medium businesses (SMBs) the necessary tools and…


CRM for Outlook User’s Guide page is THE source for Outlook Help and training

Looking for info on Microsoft Dynamics CRM for Outlook? Check out our new CRM for Outlook User’s Guide page, your starting point for Help and training on CRM for Outlook. On the User’s Guide page, you’ll find setup and configuration videos, detailed how-tos, troubleshooting and FAQ info, and the new CRM for Outlook Basics eBook:…


New CRM for Outlook Basics eBook joins growing family of Dynamics CRM eBooks

With the CRM for Outlook add-in, you can take advantage of all that CRM has to offer directly from the familiar Microsoft Outlook interface. And now there’s an eBook that walks you through the steps of using CRM for Outlook. The new CRM for Outlook Basics eBook describes everything you need to get started. In…


Introducing the first update to the Deploying and Administering CRM Online and CRM 2015 documentation!

Allow me to get you up to speed on what is going on in the world of CRM documentation for administrators and IT professionals. Update version 7.0.1 of the Deploying and Administering CRM Online and CRM 2015 documentation has recently published and includes several revisions and new topics. Included in this update is the Report…