Automatic Case Creation from Community Forums using SLA

With the web portal capabilities in CRM 2016 Spring Wave, you can extend CRM to the web to deliver exceptional customer service and increase customer engagement and satisfaction. With the community portal, you can enable peer-to-peer interactions between experts in the community, subject matter experts within an organization, and internal and external users. Communities organically…


Looking for help for the CRM product family

Whether you’re an administrator, a developer or a daily user, here’s a collection of links to help for Dynamics CRM, Dynamics Marketing and Social Listening! Microsoft Dynamics CRM Visit the CRM Help Center for easy access to CRM product information.   PRODUCT TOURS, PRICING, AND TEST-DRIVES CRM Overview website – Learn about the benefits and…


Convergence 2012 ~ A World of Opportunity

The buzz is starting: We’re excited to announce that Convergence is moving to Houston in 2012! Bookmark this site and return often to see new information on the next premier gathering of the Microsoft Dynamics community, set for March 18 – 21 at the George R Brown Convention Center in Houston, Texas. And be sure…


CRMUG Highlights ~ Your Dynamics CRM User Group

The CRM User Group (CRMUG) by Dynamics Communities Inc. is my favorite mondo user group with the mission to: “CRMUG’s mission is to maximize value to individuals and companies using Microsoft Dynamics CRM. Our vision is to engage every individual and company using Microsoft Dynamics CRM in value-added networking and knowledge sharing, and to be…


The MSDN/TechNet Profile Recognition System ~ Awarding Community Excellence

In April a new MSDN/TechNet recognition system was deployed across the entire Microsoft Technical Communities. This system incorporates points, achievements, leaderboards, statistics, areas of expertise, affiliations and badges/labels. I have gotten so many questions about the new program that I thought I would share my experience so far. First and foremost, the MSDN, TechNet and…


Microsoft Dynamics CRM group on LinkedIn hits 15,000 members

The Microsoft Dynamics CRM group on LinkedIn hit over 15,000 members this week. How do I know that? I started getting notices that people couldn’t join anymore. I pinged the LinkedIn support staff and our member limit has been bumped up. Here are some of the most popular discussions as of late in this group:…


Microsoft Dynamics CRM in Spanish

Hello CRM community. After seeing my blog, JaAG approached me with the idea that the Spanish-speaking community might translate some of the interesting blog posts around the world into Spanish. For example, we just translated another post from the CRM Team Blog into Spanish! Take a look at this: Our mission is to turn…


CRMUG ~ the power of Networking

The Dynamics CRM User Group (CRMUG®) provides users a wealth of opportunities to learn, network, and share expertise about Microsoft Dynamics CRM. Powered by Dynamic Communities, Inc., CRMUG is an independent community and the only one recognized by Microsoft as the official user group for Dynamics CRM. CRMUG is designed to connect you with others…


MVP Approved: Top Dynamics CRM Community Resources

Today’s guest blogger is MVP Julie Yack. Julie is one of the founding partners of Colorado Technology Consultants, Inc. and currently serves as the company’s Chief Operations Officer. This list is a revised version of the bit I did with Anne Stanton at Convergence DayONE General Session. It is far from complete, but hopefully thorough….


CRM MVPs talk about the MVP Program

As part of the Microsoft MVP Global Summit this year we took the time to sit down with some Microsoft Dynamics CRM MVPs and create this video. We seek to recognize the best and brightest from technology communities around the world with the Microsoft Most Valuable Professional (MVP) Award. These exceptional community leaders come from…