New documentation resources for Dynamics Marketing 2016 Update

SMS marketing is here! The big news for this release is the introduction of mobile (SMS) marketing, which enables you to deliver instant text messages directly to marketing contacts on the move, regardless of whether they carry a smart phone or a traditional mobile phone. SMS marketing is new to Dynamics Marketing and might also…

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New Help Center for Dynamics CRM Online Spring ’14 and Microsoft Dynamics CRM 2013 SP1

Check out the all new Help Center for Microsoft Dynamics CRM! This site is the gateway to all the documentation, videos, guides, eBooks, developer tools, and resources for the Microsoft Dynamics CRM Online Spring ’14 and Microsoft Dynamics CRM 2013 SP1 releases! Start here! Information for end-users Information for developers Information for IT professionals Start…

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Identifying Your Microsoft Dynamics CRM Online Administrator(s)

For CRM 2015 org: For CRM 2013 org: For CRM 2011 org: Microsoft Dynamics CRM Notification Requirements For CRM 2015 org: Step 1: Login to your CRM organization (as shown below) and click on the Advanced Find located on the top toolbar as shown below. Step 2: On the Advanced Find page, click the Look…

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Check your JavaScript code to prepare for your upgrade

Microsoft Dynamics CRM is changing. To keep up with these changes so that you can take advantage of new features you need to check that any JavaScript code you are using is ready for an upgrade. Why do I need to check my JavaScript? What has changed? How can I check my code? How can…

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Visit the New Developer Center!

Hopefully by now you have come across the redesigned developer center on MSDN that we launched for Convergence. If not, please visit! This redesign fits into our overall documentation strategy providing three distinct web sites for our key audiences: For Developers: Developer Center – new and improved! For Customers: Customer Center – formerly the Resource…

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Where Did the CRM Resource Center Go?

Hi everyone, I manage the Dynamics CRM Resource Center (recently renamed the Customer Center), and I’ve noticed some questions about how users should get to the site and access help from within the CRM application.  While the product’s site map no longer includes a direct link to the Customer Center, there are still two easy ways…

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CRM Documentation Strategy

Convergence begins this weekend and we would like to take this opportunity to help you find the information you need for Microsoft Dynamics CRM. Amy Lanfear and Amy Langlois will be offering an interactive session called “Finding Help When & Where You Need It: Microsoft Dynamics CRM Documentation, Resources & Communities”. This session will be…

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Microsoft Dynamics CRM’s Mashable Ecosystem to Change Customer Care Market? I think So…

Microsoft Dynamics CRM is making significant investments in our partner ecosystem and our core CRM customer care solution. We provide a powerful yet flexible platform (Microsoft Dynamics CRM and its Customer Care Accelerator) to allow our partners to ‘out-innovate’ the competition. The idea is to work closely with industry leading ISVs and SIs who can…

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Innovation Abounds – Powered by Microsoft Dynamics CRM

This past week I had the pleasure of joining my good friends from PowerObjects for their PowerConnect event in Minneapolis. This was a gathering of around 200 customers, prospects and employees to wallow in all things Microsoft Dynamics CRM for a day. I was amazed by the innovation I saw around the foundation we provide….

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Microsoft Dynamics CRM: The Road Ahead

It is truly an exciting time to be engaging with Microsoft Dynamics CRM! Microsoft Dynamics CRM 2011 was a significant release for our customers with a broad range of new capabilities including RoleTailored dashboards, a new level of Outlook integration, expanded business process management through guided dialogs and a brand new performance management module -…

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