Released! Customer Care Accelerator for Microsoft Dynamics CRM 2011

The Customer Care Accelerator for Microsoft Dynamics CRM 2011 officially went out the door for folks today and it is now available publicly. You can head over to Microsoft Pinpoint and pick it up here or you can find it on the Dynamics Marketplace here. As a bit of a teaser… here are two screen…


The future of Microsoft Dynamics CRM Accelerators

Coinciding with the release of Microsoft Dynamics CRM 2011 we wanted to give you an update on the accelerators program which was launched in May 2008 for Microsoft Dynamics CRM 4.0 customers and partners. The exciting news is that accelerators are graduating to Solutions in Microsoft Dynamics CRM 2011! We will publish these solutions on…


Dynamics CRM 2011: xRM Cloud Acceleration Lab Videos

While hosting xRM Cloud Acceleration Lab (week of 6th Dec’10 hosted in Redmond, WA), I got an opportunity to chat with several ISVs, building their Cloud Offerings using Microsoft Dynamics CRM 2011 Online and Windows Azure. Enjoy the short videos to learn more about various cloud solutions. Adapx Cincom Systems Colibrium Partners Datatel Inc Keyora…


New: Customer Care Accelerator

Meet new CRM MVP Kuba Skalbania, our guest blogger today. Kuba walks us through the use of the newest CRM accelerator. One of the newest accelerators for Microsoft Dynamics CRM is the CCA, Customer Care Accelerator. And I dare say – CCA is not just an accelerator! CCA is a powerful platform to build integrated…


CRM Portal Modifications for Demo VPC sans Internet Connectivity

Guest blogger and CRM MVP Shan McArthur is the VP of Technology and Senior Architect of Adxstudio CMS. Microsoft launched a new generation of xRM portals in May 2010 (complements of Adxstudio). These new portals are significantly different than the previous generation. A decision was made early in the development lifecycle to ship the sample…


Microsoft Dynamics CRM Portal Accelerator

Days before Convergence I had the opportunity to sit down with Reuben Krippner, a Senior Product Manager in the Microsoft Dynamics CRM product planning team about the exciting CRM Portal Accelerator release and SDK refresh that was released in April. Accelerators are templates built by the CRM team to help you easily build CRM extensions…


Customer Care Accelerator available for Microsoft Dynamics CRM

The Customer Care Accelerator focuses on delivering contact center enabling functionality, such as the ability to create a unified desktop by combining data elements from disparate line of business applications and displaying it in a single user interface.  The core Customer Care business scenarios highlighted by this accelerator include the following: Integrated desktop:  Customers can…


Microsoft Dynamics CRM Named a Leader in Customer Service Contact Centers

“Evaluation based on completeness of vision and ability to execute.” REDMOND, Wash. — April 15, 2010 — Microsoft Corp. today announced that Microsoft Dynamics CRM has been positioned in the Leaders quadrant of the 2010 Magic Quadrant for CRM Customer Service Contact Centers. In this research report, Gartner Inc. looks primarily at the first layer:…


Microsoft Dynamics CRM 4.0 Adapter for Microsoft Dynamics GP

Announcing the availability of the Microsoft Dynamics CRM 4.0 Adapter for Microsoft Dynamics GP 10.0 Feature Pack 1 and Software Development Kit (SDK!) The Microsoft Dynamics GP 10 Feature Pack 1 supports International English for organizations interested in integrating Microsoft Dynamics CRM 4.0 and Microsoft Dynamics GP 10  in locales outside of the United States….


Accelerators: Microsoft Ties Dynamics CRM to Twitter

When it comes to Microsoft Dynamics CRM Accelerators, sometimes it’s hard to keep up with the new stuff. The accelerator program is conducted by people who love the CRM product. From the CodePlex site we learn: CRM Accelerators are a range of add-on solutions developed for Microsoft Dynamics CRM 4.0 customers and partners. Each accelerator…