We launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024.
With many countries still facing the ongoing impact of COVID-19, retailers and consumer-facing businesses are shifting their focus on adapting to emerging customer needs and shopping behaviors. Microsoft Dynamics 365 has been working with many of our customers to enable them to deliver omnichannel shopping capabilities including an increased focus on digital commerce and contactless
With service at the heart of businesses’ relationships with their customers, our passion to enable those businesses to earn customers for life through exceptional service delivery fuels our innovation on the service suite of Microsoft Dynamics 365 applications. Businesses are racing to transform their service organizations from cost centers into profit centers through always-on, world-class
What a world we are living in today. There is a lot that is different—how we live, how we work, and how we interact. It has never been more important in business to be able to reach out to customers in a personal and relevant way. We are doing everything in our power to help
Selling is unpredictable and challenging. Sellers often lack visibility into the customer journey since buyers increasingly prefer to conduct self-service evaluation before engaging sellers. Sellers must juggle even more buyers—dispersed across roles, teams, and locations. And COVID-19 is upending traditional buying, with B2B buyers now overwhelmingly preferring digital buying experiences, a trend that is expected
The pandemic has forced manufacturers to make rapid adjustments, like changing factory layouts and bringing plants online with inexperienced staff while trying to maintain quality and safety standards. To address these challenges, manufacturers will need to focus on reskilling and cross-skilling to augment a worker’s knowledge. Today we’re announcing new updates to Microsoft Dynamics 365
Know your customers like never before In every industry, we hear about the struggle to transform from a reactive to proactive organization that can respond to changes in the market, customer needs, and even within their own business. When we talk to customers who have rolled out Microsoft Dynamics 365 and Microsoft Power Platform, the
This Thursday we are debuting the next wave of new and updated capabilities coming to Microsoft Dynamics 365 and Microsoft Power Platform over the next six months. Register today for the free digital Microsoft Business Applications Launch Event on October 1, 2020 at 9:00 AM Pacific Time. James Phillips, President of the Business Applications Group,
According to a recent survey by Gartner, companies that have seen a positive revenue growth collect more customer experience data than non-growth companies. However, collecting direct feedback from customers is only half the story of customer sentiment, especially with increased opportunities for the customer’s voice to be heard through multiple channels. Unsolicited feedback, such as online reviews on e-commerce platforms,
Empower your services organization to deliver success with a single, connected solution—from prospect to payment to profit. The wait is almost over—Microsoft Dynamics 365 Project Operations will be generally available on October 1, 2020. This highly anticipated application connects sales, resource management, project management, and accounting teams to provide the visibility, agility, and collaboration needed
Companies often struggle with latency and connectivity when running operations in remote facilities. In fact, network latency is a top connectivity challenge for 30 percent of manufacturers, according to the IDC1. A leading cause of latency is high volume and resource-intensive processes running in parallel, resulting in reduced productivity. Operations without interruptions The new Cloud and
We are announcing the expansion of Microsoft Dynamics 365 Customer Service omnichannel capabilities to include a new voice channel, built on Microsoft Azure Communication Services. The addition of this channel gives businesses the scale and reliability of the calling platform that powers Microsoft Teams worldwide today. With native voice, businesses receive seamless, end-to-end omnichannel experiences
This morning, Alysa Taylor and I are welcoming the global community of technology professionals to Microsoft Ignite in two key segments streaming live and rebroadcast throughout the event. This community will play a leading role in realizing the vision and priorities we’re discussing at Microsoft Ignite—solutions to help build resiliency into every layer of business