For our fourth annual Work Trend Index, out today, we partnered with LinkedIn for the first time on a joint report so we could provide a comprehensive view of how AI is not only reshaping work, but the labor market more broadly.
Today we're announcing new capabilities to help customer and field service teams deliver more consistent and engaging experiences, from the call center to on-site visits. The new features for Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Field Service. provide the agility to adapt to changing customer needs, as well as streamline agent and technician workspaces, so they can resolve issues faster.
Since last year's release wave 2 for Microsoft Dynamics 365 Marketing, we’ve been hard at work refining and enhancing product features across the board that can help you up your CX game. Read about highlights from three capabilities that will launch with Dynamics 365 Marketing 2021 release wave 1.
Customers are looking for connected business applications to increase productivity and agility. With digital selling, it’s imperative to have a landscape of work tools that orchestrate seamlessly across a seller’s workflow. For the best outcome, solutions must offer automated and integrated workflows, enhanced with prescriptive, yet configurable intelligence. The combination of Microsoft Teams, LinkedIn, and
Today officially kicks off a six-month wave of hundreds of new capabilities, feature updates, and applications across Microsoft Dynamics 365 and Microsoft Power Platform. Launch event highlights new 2021 release wave 1 capabilities and spotlights how they benefit BNY Mellon, Patagonia, Rockwell Automation, and The Coca-Cola Company.
These four success stories provide insights into how leading companies use a modern, cloud-based, intelligent platform to deliver versatility, scalability, and rapid time to value. They also illustrate how Dynamics 365 Supply Chain Management helps companies operate with a customer first mindset from production to fulfillment.
Every department—from marketing to sales to customer service—needs to be aligned on one view of the customer so they can make the best engagement decisions. That’s why Microsoft Dynamics 365 Customer Insights customers are automatically entitled to Microsoft Dynamics 365 Customer Voice so organizations can build a unified view of customers by combing direct survey feedback with rich customer data.
Join us on April 6, 2021 for the Microsoft Business Applications Launch Event, a virtual event streaming live from 9:00 – 10:30 AM Pacific Time (UTC–7). This is your opportunity to learn about new innovations coming to Microsoft Power Platform and Microsoft Dynamics 365 over the next six months.
Learn more about the connected project experience at Reimagine Project Management with Microsoft, now available as a free, on-demand event. You’ll learn the latest on Microsoft Planner, Microsoft Project, and Dynamics 365 Project Operations—three solutions built to address and solve for your unique business needs.
A host of additional on-demand content covering finance response, recovery, and reimagination is available exclusively to event registrants. Log in today to watch the sessions or sign up for free and watch the sessions.
It comes as no surprise that today’s world is driving a seismic shift in B2B sales. Customers are rapidly adopting digital buying behavior, and sellers are feeling the pressure to reinvent themselves. Organizations must commit to empowering and enabling their sellers if they want to adapt to the new landscape and remain resilient in their markets.
2020 was a wake-up call for every business. As we all move forward, our vision is to help empower businesses with digital technology that unlocks the limitless agility needed to be agile, resilient, and sustainable through the next decade and beyond.
Think about the time spent between the moment you open an email or chat, find, and reply with the requested information, and then get back into the flow of your work. Add up those minutes-long interruptions, and you begin to realize why we often can’t finish everything on our to-do lists. We want to dramatically