Business Applications Spring ’18 Release Notes 

We are happy to share the Spring ’18 release notes for Microsoft Business Applications. It summarizes all new and updated features shipping in the Spring wave, starting in April. You can download the release notes here. In many ways, our Spring ’18 release marks the beginning of a new era for Microsoft Business Applications. It…

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Introducing Dynamics 365 App for Outlook version 9.0

The Dynamics 365 App for Outlook version 9.0 is now out of preview and generally available to all customer organizations on Dynamics 365 (online) version 9.0! Dynamics 365 App for Outlook enables you to tap the power of Dynamics 365 in Outlook on the desktop, web, or phone. When Dynamics 365 App for Outlook is…

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Portal capabilities for Dynamics 365: Deprecated Features

This impacts only customers who are using the features mentioned in this article. Deprecation means that we intend to remove the feature functionalities from a future release of portals. The features will continue to work and are supported until they are officially removed. However, we will not invest in new functionalities for the features. After…

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Information about the upcoming Dynamics 365 Update 9.0.2

We are excited to share with you that in April 2018, Microsoft will begin applying Update 9.0.2 to Dynamics 365 (Online), version 9.0 and higher. This update is focused on reliability and performance improvements as well as some new features. Here are some details about how we will deliver these changes.   When will you deploy…

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Dynamics 365 Customer Engagement API limits

Beginning March 19, 2018, we will limit the number of API requests made by each user, within an organization. Each user will be allowed up to 60,000 API requests within five minutes. This limit will help ensure that users running applications that make extraordinarily large demands on servers will not affect other users. The limit…

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Important Notes for Field Service and Project Service Automation after upgrade of Dynamics 365 Organizations to version 9.0

After you upgrade Dynamics 365 organizations to Dynamics 365 (online), version 9.0, please also make sure to upgrade the existing Field Service and Project Service Automation solution to the latest and greatest version; this ensures functionalities work as expected and allows you to try out new capabilities introduced in the new release. To update to…

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Release Notes for Field Service and Project Service Automation Update Release 4

Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 9.0.x   We’re pleased to announce the latest update to the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based…

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What’s new in Universal Resource Scheduling for Dynamics 365 February 2018 Update

Applies to Universal Resource Scheduling solution (version 2.4.0.47), Field Service application (version 7.4.0.74), Project Service Automation application (version 2.4.0.48) On Dynamics 365 version 9.0.x)   Continuing our theme for our update releases, Universal Resource Scheduling February Update focuses on our customers, with improvements in user experience, feature discoverability, stability, and highly requested scenarios. For a…

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Upgrade from Interactive Service Hub to the Customer Service Hub in Microsoft Dynamics 365 (online) version 9.0

The Interactive Service Hub (ISH), a reimagined customer service module, was introduced with Microsoft Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016. ISH offered a web-based client and was designed to simplify daily tasks for Customer Service Representatives and Managers. Under the hood, it had completely new components and page-types, like interactive…

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