Deployment Manager

In my last post, I noted the lack of perfmon counters in the CRM product.  I’m happy to tell you that we are working to fix that situation in future releases of CRM.  As I continue to work with CRM, I’ve starting setting my sights on Deployment Manager.  It serves some useful tasks such as bulk…

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Get Involved Early with CRM Next

Attending the Microsoft Worldwide Partner Conference last week in Boston was a lot of fun, especially since we announced CRM Live and re-affirmed our schedule for the next release of Microsoft CRM, code-named “Titan”.  One of the questions I frequently received in talking with partners was “Will there be a beta program and how do…

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Extending Marketing Automation with RSS

Every day, millions of people in the world receive hundreds of marketing emails that, most of the time, are identified as spam in their mailboxes.  Direct email campaigns (or email blasts) are losing effectiveness each day.  CRM products like MS-CRM and third-party ‘campaigners’ have been providing significant improvements to their software so that the users…

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CRM Hotfixes and Updates – A Primer

Not all folks know that there is a Microsoft Knowledge Base article that lists all available Hotfixes and Updates shipped by the CRM Sustained Engineering Team (aka CRM SE) for Microsoft CRM v3.0.  This article is updated as we release new Hotfixes or Updates as responses to customer issues, as well as “internal finds” –…

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Bio – Greg Nichols

Hi!  I’m Greg Nichols, Program Manager for Microsoft CRM Sustained Engineering.  I’ve been with the team for most of the exciting ride, joining a couple of weeks after CRM 1.0 was shipped in 1993. What is Sustained Engineering?  Our main focus is providing hotfixes and update rollups to respond to customer issues between “major releases”…

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4 Important Things to Know about Configuring Outgoing Email in Microsoft CRM

Email sent from Microsoft CRM travels out in two different ways.  If it is sent in the Outlook client, using the Outlook email form, it travels out through Outlook and Outlook’s mail server.  If it is sent through the web app, through the web email form in the Outlook client, through bulk mail or through…

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Bio – David Thacher

David Thacher leads the worldwide R&D effort for Dynamics CRM.  In that role, he is responsible for product development as well as overall strategy and business development for the customer relationship management product line.  His team designs and develops the core CRM product as well as all related products and tools.  Thacher has directed the…

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Thoughts about the “Microsoft CRM Live” Service

Sometimes if you go far enough you get back to where you started.   I had a sense of that this morning as Steve Ballmer announced at the Microsoft World Wide Partner Conference in Boston that, when we release our next version of Microsoft Dynamics CRM, we’ll also launch a new “CRM Live” service.   The déjà…

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Big Deal Alerts

Scenario: Kevin works at Bikes Corp. as Sales Manager. Kevin wants to ensure that each time a large opportunity (let us say greater than 5 million dollars) is converted into sale, he gets notified. As Kevin spends most of his time working inside Outlook, he shall prefer to get an e-mail telling him the key…

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Microsoft Dynamics CRM V3 Language Compatibility

Microsoft Dynamics CRM V3 is available in 22 languages, namely English, German, French, Italian, Spanish, Dutch, Danish, Portuguese (Brazilian), Portuguese (Portugal), Czech, Hungarian, Russian, Finnish, Norwegian (Bokmål), Swedish, Polish, Greek, Turkish, Japanese, Simplified Chinese, Hebrew and Arabic*.   Having said that, time and again questions have been asked from support team, field people and implementation…

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