The Performance Files: Can Microsoft CRM 3 Handle all my Users?

Our Guest Star series continues with Matt Parks, one of our first CRM MVPs and a key figure in the CRM community – IlanaS     When Ilana Smith asked me a few weeks ago to write a “guest blog” entry, I felt I had to come up with a good topic.  After considering many…

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Bio – Matt Parks

Matt is the Global CRM Solutions Architect for Avanade and has been working with MS CRM since the v1.0 Beta. At Avanade, Matt provides global technical leadership and QA support for key Microsoft CRM projects and is responsible for the vision and development of Avanade’s reusable tools to streamline the implementation of Microsoft CRM in the…

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SharePoint Document Libraries in Microsoft CRM

One of the key ways that you can integrate other web applications with Microsoft CRM is to use the Iframe control. When using Iframes to SharePoint Technologies pages you may want to remove the navigation and title bar chrome so that the document library has a more integrated appearance. Below are the steps I use…

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When Opportunity Knocks…

As a Group Program Manager for Microsoft CRM I spend a lot of my time thinking about features that should go into the product.  My role also gives me the chance to participate in the sales cycle for our product.  I spend a lot of time talking to our field sales representatives, channel partners, customers,…

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Bio – Jeff Kelleran

Jeff is a Group Program Manager for the Microsoft CRM team.  Prior to his current role he was the Lead Program Manager for CRM client strategy, and prior to that he was the Lead Program Manager for Microsoft CRM platform infrastructure.     Jeff has a long history with CRM.  Prior to joining the Microsoft CRM…

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Filling in the black hole of doc feedback

Anyone who has send feedback has probably felt like they were throwing a rock into a deep, dark, pit. You listen for a while for the clink that means you’ve hit bottom. Sometimes you hear it, sometimes it takes so long that you step away from the pit slowly. You wouldn’t want to fall into…

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Bio – Crystal Smithwick

Crystal Smithwick is a senior technical writer on the CRM UX team. When she is not crafting fine technical prose, she can be found riding her trusty steed, often in medieval attire, for the Society for Creative Anachronism. A well-rounded crafts person, she dabbles in elaborate culinary creations such as wedding cakes. Her only vice is a…

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Getting Small Business CRM Up and Running

One of the goals of the CRM v3 Small Business Edition is to target the small business segment of the market in partnership with the highly successful Windows Small Business Server. This presented a bit of a challenge for us…how do we take CRM, which was designed around having a partner available to configure and customize it,…

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Installing Microsoft CRM in a Demo Environment

Welcome to our first CRM Team Blog “Guest Star” post.  You’ve heard a bunch from people from the product team; we thought it might be interesting to ask some of the CRM experts outside our team to give us their perspective.  Ben Vollmer is a Microsoft Solutions Specialist and runs one of the best CRM…

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Bio – Ben Vollmer

Ben has been a member of the Microsoft CRM field team for about five years. Before that he was involved in consulting around a variety of CRM packages including Microsoft CRM.  Outside of work, he enjoys spending time with his expanding family and cars. He regularly blogs at www.businessnone.com. Check in there for his unique sense…

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