Bio – Charles Eliot

My name is Charles Eliot, and I’m the Group Program Manager for Release Management for the Microsoft Dynamics CRM team, which is just a fancy way of saying that I’m the lead project manager. I joined the CRM team in late 2001. I started at Microsoft in 1992 as a contract tester, and was hired…

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Why Filtered Views Are Cool

In this article I want to describe my favorite feature from Microsoft Dynamics CRM 3.0: Filtered Views.   Background   Dynamics CRM is built on top of a complex SQL Server database. The CRM Platform component was designed to manage access to the underlying SQL Server database, providing an API layer, security services (permissions, roles,…

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Welcome to the CRM Team blog

Hi, thanks for stopping by.   If you’re interested in Microsoft CRM, you’ll know that there are already a bunch of really great blogs out there, regularly serving up quality posts about our product.  If you haven’t already, we highly recommend that you take a look at all the blogs we’ve listed at the side….

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Bio – Wan Li Zhu

Wan Li Zhu is a product manager on Microsoft Dynamics CRM team focusing on technical marketing.  In his previous role, he was a program manager for business intelligence on the Dynamics CRM product development team.

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Bio – Ilana Smith

Ilana Smith began her Microsoft career in 2000, working in Enterprise Sales in Brisbane, Australia. While there, she used a (rival) CRM product – this experience inspired her to join the Microsoft CRM team, after a short detour via the Exchange product group.   Ilana was a program manager on the CRM team for three…

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