Bio – Subodh Kumar

Subodh is a Lead Program Manager for the Microsoft CRM team.  In his current role he is Lead Program Manager for CRM Data Management and CRM Integration. Subodh came to Microsoft after spending 5 years with IBM and Rational Software as consultant where he guided IBM and Rational customers through the design and development of…

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CRM-Outlook Field Mappings

Ever wondered what fields in Outlook map to what fields in CRM?  Wonder no more.  (NB: In the current versions, these mappings are not customizable or extensible.) Field in Outlook Field in CRM  Task Body description Due Date scheduledend Priority priority Start Date scheduledstart Status computed from Activity State Code and Appointment Status Code Subject…

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CRM Team Re-org – What It Means For Us

Some of you might have heard that the Microsoft Dynamics CRM development team has been reorganized into the Microsoft Office organization, and I wanted to share some of my thoughts about this change. The first thing to note is that Microsoft Dynamics CRM will continue to be part of the Dynamics set of products. The…

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CRM Team blog hits top ten list

On the first of May, this blog posted its first post. Designed to be a place where anyone from the Microsoft Dynamics CRM team could blog and anyone from the CRM community could share ideas. And indeed, we have had contributions from PMs, Devs, UX, and QA as well as management. We even have guest bloggers…

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CRM as a Custom App Dev Platform

Recently I’ve been doing a lot of thinking regarding CRM as a custom application development (App Dev) platform. Many customers and partners have taken CRM and built rich applications which have little to do with Sales, Marketing or Service scenarios. However one thing that most of these apps have in common is: people, work and…

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Certified Solutions for Microsoft Dynamics CRM

Did you know that there is a certified solutions program for Microsoft Dynamics Customer Relationship Management (CRM)?  Well there is! The “Microsoft Dynamics CRM version 3.0 Test for ISV Solutions” identifies applications that successfully integrate with Microsoft Dynamics CRM 3.0. This specification was developed by Microsoft to define the requirements for a application to operate…

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Bio – Dave Porter

Dave Porter is a Program Manager on the CRM Team.  For CRM 3.0, Dave worked to define the overall ISV strategy and pre-release programs.  Currently, Dave is driving project management efforts for the next release of Microsoft CRM.

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Want an XBox 360? Read on…

I’d like to introduce the “Downloads” section of Microsoft CRM Sandbox (http://codegallery.gotdotnet.com/crm):       This is where Microsoft CRM Sandbox members share their Microsoft CRM related applications, macro or sample code. You now have 1 week to submit/share your work and be in the running for 1 of 2 XBOX 360s that are up…

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What is Scheduling Good for Anyways?

So you think you want to use Service Scheduling in CRM 3.0 but you’re not sure that it’s up to the task? You’re not the only one. Since well before we launched CRM 3.0 last October I’ve been answering questions on how service scheduling can be applied. There is a huge discipline around scheduling: operations…

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Making CRM Terminology Intuitive

What is terminology in Microsoft CRM? Terminology is what we use to describe the collection of terms used for specific items in CRM, from entities/record types to wizard names to field labels. I spend a lot of time researching terms across Microsoft and in various industries trying to figure out which words will mean the…

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