Happy New Year

The Microsoft Dynamics CRM Team wishes you and yours a very happy and prosperous New Year.


Moving from CRM 3.0 SBE to 4.0 Phase I

CRM MVP Larry Lentz returns as a guest blogger. You can read more from Larry at his blog. For some time I’ve been meaning to, wanting to, upgrade my Small Business Server 2003 SP1 server to SBS 2003 R2. The release of CRM 4.0, which requires SQL 2005 has finally pushed me over the edge….


Microsoft Dynamics CRM 4.0 SDK is coming soon!

The product is shipped and now you may be asking, where is the SDK? Check the Downloads page in the Microsoft Dynamics CRM Developer Center the first week in January. We are working hard to ensure that the SDK contains all the sample code you’ll need to get started with the new features. Thanks for…


Microsoft Dynamics CRM 4.0 Implementation Guide

I just wanted to remind everyone that the Microsoft Dynamics CRM 4.0 Implementation Guide is now available at the Microsoft Downloads Center. Not only does it cover installation and maintenance, it discusses planning considerations that are potentially very important for any successful implementation of a CRM platform. Here is my last blog about the top…


InsideCRM "Top 20 CRM Blogs"

Our own Philip Richardson takes the number four slot in this review of the best CRM blogs of the year “blogs based on their insights, readability and frequency of posting. … 4. Philip Richardson: Microsoft Corp. Lead CRM Program Manager Philip Richardson certainly has his biases (as should all good bloggers), but he comes about…


Microsoft Dynamics CRM 4.0 Ready for Download

From InternetNews.com: “Microsoft announced Monday that it has released to manufacturing the long-awaited update to its Dynamics-branded customer relationship management software (CRM). Previously codenamed “Titan,” the latest version of Microsoft Dynamics CRM actually has two names in its final form. For on-premise, customer-hosted, as well as partner-hosted deployments, the product has been dubbed Dynamics CRM…


Microsoft Dynamics CRM Data Import

CRM MVP Ronald Lemmen returns as a guest blogger. You can read more from Ronald at his blog. This post will dive deep into the possibilities for Data Import for Microsoft Dynamics CRM. Discussed will be the options which Microsoft gives for importing data in both the versions 3.0 as well as 4.0, which third…


CRM Blog – Automating Local Data Query Creation

This month’s guest CRM MVP blogger is David Jennaway. CRM provides a powerful mechanism for controlling what data each user of the Outlook laptop client can take offline. This can be easily defined on a per user basis, however there is no simple way to configure identical settings for multiple users. In this blog article…


CRM 4.0 Workflow – Turning Inaction into Action

We’re all familiar with business processes and workflows that are initiated when something occurs in the system – action begets action. But what about when some action doesn’t occur that should have? Inaction requires your attention! For example, suppose that you need want to escalate a Service Case (Incident) if it hasn’t been resolved within…


CRM 3 Mobile Express on CodePlex

As the CRM 3 Mobile Express is a frequently requested download we’ve move it to CodePlex. And for the new readers: “CRM Mobile Express for Microsoft® Dynamics™ CRM 3.0 delivers the power of Microsoft Dynamics CRM to your mobile workforce with ease. CRM Mobile Express lets your mobile team work with up-to-the minute sales, marketing…