V3C Has Been Released!

  And with that, CRM has picked up its surfboard and will be “riding the wave” with Windows Vista, Office 2007, and the biggest chain of releases in Microsoft history. This project, codenamed V3C, is a compatibility update of the CRM v3 Outlook Client for Vista and Office 2007. V3C is a culmination of new…

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Happy Holidays from the Microsoft CRM team

Last night, the Seattle area was hit by a fairly exciting windstorm.  The 520 bridge (which is one of the two bridges that cross Lake Washington, connecting the east-side, where Redmond is, with Seattle) is still closed, and much of the region is without power.  Redmond was hit particularly hard by the power fairy, and the Microsoft…

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Announcing Release of Microsoft CRM Solution Accelerator for Siebel

As a part of Microsoft Dynamics CRM’s expanding integration story, we are announcing the release of the Microsoft CRM Solution Accelerator for Siebel.  Targeted towards current customers of Siebel systems, this accelerator is a pre-built integration solution that can be used to synchronize the data between Microsoft CRM and Siebel. The integration solution comes with…

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Hot Tip: Getting Readers to your Site

One of the ways that you get new readers to any blog is to create an interesting title like this, “HOT TIP: Getting Readers to your Site” that isn’t necessarily product related. The words “Hot tip” seems to generate hundreds of hits all by itself. But the topic of “Getting Readers” will also bring new readers…

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Coming Soon – Microsoft CRM Remote Training!

The Microsoft CRM Global Training team is pleased to announce the upcoming availability of remote training offerings for the following Microsoft Dynamics CRM 3.0 courses: Applications, Installation and Configuration, and Customization. The remote training we offer is a form of distance learning designed as an alternative to traditional classroom training and e-learning. It offers learners…

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Bio – Tony Frink

As a Content Developer on the Microsoft Global Training team in Fargo, I have been developing technical training content, eLearning, and certification exams for Microsoft CRM since the original 1.0 release. Prior to the inception of Microsoft CRM, I was a technical trainer and content developer on the Great Plains Siebel Front Office (GPSFO) training…

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Controlling scope of “Apply rules”

One of the limitations of the existing workflow design is that it does not give the flexibility, to the administrators or the workflow rule designer, to fine tune the scope of apply rule dialog. I.e. ability to define who can and apply the workflow rules. The administrator can make the apply rule option to disappear…

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Why the CRM Web Client and Outlook Client Don’t Play Nicely Together

Larry asked recently why the web client looks funny when it is open at the same time as (or soon after) the Outlook client.  Most people notice the missing Settings area, but the Service Calendar is also AWOL as are a few buttons here and there.  (Here’s a KB with a list: http://support.microsoft.com/kb/910050/en-us.)   Issue…

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Microsoft CRM 3.0 Performance Whitepaper Status Update – and a little Q&A

Microsoft CRM 3.0 Performance Whitepaper – Status Update To allow inclusion of recently-received performance tips from many sources, we are now targeting Friday, January 5th for the public release of the Microsoft CRM 3.0 Performance Whitepaper Answers to blog questions Q: What is the point [of releasing CRM V3 Update Rollup 1] if support for…

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Early Holiday Present – CRM Suggestion Box

Shirlene, who is always helpful and very clever, suggested that we open a Suggestion Box similar to Raymond’s.  It’s a good idea, so the suggestion box is now open. Please note that we reserve the right to choose which suggestions will will write on, and we’re not likely to write about things that other team will cover better. The suggestion box…

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