The new scheduling experience in Customer Service Hub is now live. It is powered by Universal Resource Scheduling and provides an efficient way to schedule resources for service activity. It considers the availability of employees, facilities, and, equipment to plan schedules accordingly. It also helps customer service organizations improve service quality by preventing over-scheduling.
Extracting valuable insights from both social and web interactions is notoriously challenging. On paper, it’s a simple process of building a trusted relationship with your customers so that you can improve your reputation and secure a competitive advantage. However, if you’re not using the right tools, it can feel much more complicated than that.
Over the past twenty-five years, there’s been a dramatic shift both in the role that technology plays in most businesses, as well as how it’s managed. While technology spending was once primarily consolidated in the IT department, today’s technology budgets are generally distributed across the entire organization.
We are excited to announce the availability of a highly requested feature: Refresh Database Self-Service. This is available using the Maintain > Move database menu option in your sandbox environments.
Our goal for Microsoft Dynamics 365 for Finance and Operations is to help organizations digitally transform by bringing together people, data, and processes. To deliver even greater value to our customers, we continue to make significant organic investments in this product. In addition, we look for opportunities to acquire strategic solutions to help accelerate innovation.
Applies to: Field Service for Dynamics 365 (version 8.2.0.286) on Dynamics 365 9.1.x We’re pleased to announce the latest update to the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and requests.
Applies to: Field Service for Dynamics 365 (version 7.5.4.51) on Dynamics 365 9.0.x We’re pleased to announce the latest update to the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and requests.
Cumulative Update 11 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2018. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative update.
Cumulative Update 24 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2017. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative update.
Cumulative Update 37 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2016. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below.
Cumulative Update 49 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2015. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative update.