Dynamics 365 Customer Engagement API limits

Beginning March 19, 2018, we will limit the number of API requests made by each user, within an organization. Each user will be allowed up to 60,000 API requests within five minutes. This limit will help ensure that users running applications that make extraordinarily large demands on servers will not affect other users. The limit…

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Important Notes for Field Service and Project Service Automation after upgrade of Dynamics 365 Organizations to version 9.0

After you upgrade Dynamics 365 organizations to Dynamics 365 (online), version 9.0, please also make sure to upgrade the existing Field Service and Project Service Automation solution to the latest and greatest version; this ensures functionalities work as expected and allows you to try out new capabilities introduced in the new release. To update to…

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Release Notes for Field Service and Project Service Automation Update Release 4

Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 9.0.x   We’re pleased to announce the latest update to the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based…

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What’s new in Universal Resource Scheduling for Dynamics 365 February 2018 Update

Applies to Universal Resource Scheduling solution (version 2.4.0.47), Field Service application (version 7.4.0.74), Project Service Automation application (version 2.4.0.48) On Dynamics 365 version 9.0.x)   Continuing our theme for our update releases, Universal Resource Scheduling February Update focuses on our customers, with improvements in user experience, feature discoverability, stability, and highly requested scenarios. For a…

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Upgrade from Interactive Service Hub to the Customer Service Hub in Microsoft Dynamics 365 (online) version 9.0

The Interactive Service Hub (ISH), a reimagined customer service module, was introduced with Microsoft Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016. ISH offered a web-based client and was designed to simplify daily tasks for Customer Service Representatives and Managers. Under the hood, it had completely new components and page-types, like interactive…

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Preview: new Dynamics 365 support center

We’re happy to announce the launch of a new Help + support ticketing experience for admins to contact a Microsoft support representative for Dynamics 365 (online). The new process will help us improve your overall support experience and drive faster issue resolution. This is a Preview feature that is not complete, but is made available…

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What’s new in portal capabilities for Microsoft Dynamics 365 version 8.4.0.275

Portal capabilities version 8.4.0.275 for Microsoft Dynamics 365 rollout has started and you will be getting this release shortly. This article describes the features and enhancements that are included in this update, as well as the scope of the release. For a full list of all portal updates released to date and their corresponding KB…

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Migrate from Adxstudio 7 to Portal capabilities for Dynamics 365

As we announced in September 2017, Product support for legacy Adxstudio Portals v7 will end on August 1, 2018. As mentioned in the blog announcing deprecation of Adxstudio v7, we are providing a migration guide to help customers migrate from Adxstudio v7 to Portals capabilities for Dynamics 365. This document is intended to help you migrate…

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Machine learning implementation strategy for a customer service center

With digitization of almost all industries on the way, advanced technologies like machine learning are revolutionizing the way of work for most industries today. Many customer service centers are already thinking about adopting machine learning for their day to day operations and these techniques will soon be a part of industry standard best practices. It…

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