Continued support for Outlook add-in (Dynamics 365 for Outlook)

In June 2017, we announced the deprecation of Dynamics 365 for Outlook (otherwise known as the “Outlook add-in”) and the plan to replace it with Dynamics 365 App for Outlook. The deprecation announcement meant that although Dynamics 365 for Outlook would continue to be supported, it would be removed in Dynamics 365 version 10.0. Since…

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Release Notes for Field Service and Project Service Automation Update 5

Applies to: Project Service Automation for Dynamics 365 version 8.2, Field Service for Dynamics 365 version 8.2, Universal Resource Scheduling (URS) solution on Dynamics 365 version 8.2 We’re pleased to announce the latest update to the Field Service and Project Service Automation solutions for Dynamics 365 version 8.2. This update includes improvements to quality, performance,…

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What’s new in Voice of the Customer version 9.0.1027.16

We are excited to announce that new version of Voice of the Customer for Dynamics 365 is live on all Geos now. This version of Voice of the Customer is compatible with Dynamics 365 version 8.2 and later. This article describes the features improvements and the fixes that are included in this update. New and…

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Scheduling Your Dynamics 365 Organization for Microsoft Dynamics 365 (online) version 9.0 Update

We are providing the following information to help you effectively plan for a successful update to your existing Dynamics 365 organizations to Dynamics 365 (online), version 9.0. What you need to know about the customer-driven update process. Flexible choices: You will be able to start scheduling your updates to Dynamics 365 (online), version 9.0 service,…

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Work continues on Dynamics 365 digital assistant experiences

Applies to: Dynamics 365 (online), version 9.x Dynamics 365 (online), version 8.x, Dynamics CRM Online 2016 Update    We are working to deliver a robust and scalable digital assistant experience across all of our Dynamics 365 offerings. This includes natural language integration for customers and partners across multiple channels including Cortana. To that end, we are discontinuing the current…

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