Announcing Connected Field Service for Azure IoT Central

We are pleased to announce new integration between Azure IoT Central and Dynamics 365 for Field Service, coinciding with the general availability of Azure IoT Central. When customers encounter unplanned outages in a traditional break-and-fix service model, they expect a well prepared technician to respond immediately; unfortunately, this isn’t possible in the traditional model. Meanwhile,…

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October service update for Dynamics 365 (online) will be version 9.1

Applies to Dynamics 365 (online) version 9.0.x With the October update to Microsoft Dynamics 365 for Customer Engagement, one of the changes we are making is to increment the version number to 9.1 for our online service. This change is part of our work to modernize the way we update Dynamics 365 by removing the…

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Announcing: Dynamics 365 for Marketing September 2018 update

The September 2018 update of Dynamics 365 for Marketing is released and available for customers to install starting now! This update provides many performance and stability improvements, plus a few new features. Keep reading to learn how to get this update and which new features it includes. For more information about this update, including known…

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Release Notes for Field Service and Project Service Automation Update Release 8

Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 9.0.x   We’re pleased to announce the latest update to the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on…

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Important update on editable grids in Dynamics 365 for phones mobile app

Currently, users of the Dynamics 365 mobile app can view and quickly edit entity data in views and sub-grids using editable grids. This capability has existed since the introduction of the editable grids feature in Dynamics 365. Although, this is a fantastic productivity tool for mobile users who need to update data on the go,…

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Announcing: Dynamics 365 for Marketing August 2018 update

We are proud to announce the August 2018 update of Dynamics 365 for Marketing, which is available starting now! For even more information about this update, including known and fixed issues, see the Dynamics 365 for Marketing readme page. How to get the update Dynamics 365 for Marketing includes both solutions, which must be installed on…

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What’s new in the Dynamics 365 Resource Scheduling Optimization version 2.7 release

Applies to: Dynamics 365 Organization 9.0+ with Field Service Solution 7.x version or 8.x version We are excited to announce the general availability release of Resource Scheduling Optimization v2.7, which includes many new capabilities and various usability, performance, and quality improvements. Below is a high-level list of features introduced in this release. For details, please refer…

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Documentation for using Postman with Web API is live!

We are very excited to announce a new addition to Web API documentation that talks about using Postman with Dynamics 365 Customer Engagement Web API. Postman is a request composer tool, which allows you to authenticate to your Dynamics 365 instance,  compose Web API requests, send them, and view response. You can download your native…

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