Improve Knowledge Article search results with Dynamics 365 Relevance Search

Knowledge base search control in Dynamics 365 is now powered by Relevance search. This empowers administrators to fine-tune search as per their business requirement and have their agents get the most relevant search results quickly.  Relevance search leverages Azure search service and delivers the results with improved performance and accuracy. This blog uses a customer…

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Release Notes for Field Service Version 8, Update Release 3

Applies to: Field Service for Dynamics 365 (version 8.3.0.255) on Dynamics 365 9.0.x and all solutions that are released as part of the Field Service deployment package.  We are pleased to announce the latest update to the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and…

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Release Notes for Project Service Automation Update Release 3

Applies to: Project Service Automation for Dynamics 365  We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and requests. This release is compatible with Dynamics 365 9.x. To update to this release, visit…

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Announcing: The Dynamics 365 for Marketing December 2018 update is now available

The December 2018 update of Dynamics 365 for Marketing is released and available*  for customers to install and update starting now! This update includes several new features, plus plenty of performance and stability improvements. Keep reading to learn how to get this update and which new features it includes. For more information about this update,…

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What’s new in Voice of the Customer version 9.0.1371.7/9.0.1371.8

Applies to Voice of the Customer version 9.0.1371.7/9.0.1371.8   We’re pleased to announce the latest update for the Voice of the Customer solution for Dynamics 365. This release includes feature improvements and bug fixes.    Notes:  Voice of the Customer version 9.0.1371.8 is compatible with Dynamics 365 version 9.0 and above.  Voice of the Customer version…

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Maintain high-quality contact data to maximize deliverability and  performance with Dynamics 365 for Marketing

One of the fastest ways to lose sender reputation when doing email marketing is to generate a high number of hard bounces and spam complaints from your email blasts. Your deliverability rates will fall together with your sender reputation, and you risk ultimately landing on blacklists operated by internet watchdogs, major corporations, and major inbox…

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Release Notes for Project Service Automation Update Release 11, V2.4.7.52

Applies to: Project Service Automation for Dynamics 365 We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes bug fixes. This release is compatible with Dynamics 365 9.x. To update to this release, visit the Admin Center for Dynamics 365 online, solutions page to install the…

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Release Notes for Project Service Automation Update Release 11, V2.4.8.47

Applies to: Project Service Automation for Dynamics 365 We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes bug fixes. This release is compatible with Dynamics 365 9.x. To update to this release, visit the Admin Center for Dynamics 365 online, solutions page to install the…

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General Availability: Dynamics 365 Channel Integration Framework – Bring your own channel provider with ease

We are thrilled to announce the general availability of the Dynamics 365 Channel Integration Framework. Channel Integration Framework is a cloud-to-cloud extensible framework to integrate third-party channel providers with Dynamics 365 Unified Interface Apps using a browser-based JavaScript API library. With this framework, you can integrate any third-party channel provider or channel aggregators into Unified…

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