Maintain high-quality contact data to maximize deliverability and  performance with Dynamics 365 for Marketing

One of the fastest ways to lose sender reputation when doing email marketing is to generate a high number of hard bounces and spam complaints from your email blasts. Your deliverability rates will fall together with your sender reputation, and you risk ultimately landing on blacklists operated by internet watchdogs, major corporations, and major inbox…

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Release Notes for Project Service Automation Update Release 11, V2.4.7.52

Applies to: Project Service Automation for Dynamics 365 We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes bug fixes. This release is compatible with Dynamics 365 9.x. To update to this release, visit the Admin Center for Dynamics 365 online, solutions page to install the…

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Release Notes for Project Service Automation Update Release 11, V2.4.8.47

Applies to: Project Service Automation for Dynamics 365 We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes bug fixes. This release is compatible with Dynamics 365 9.x. To update to this release, visit the Admin Center for Dynamics 365 online, solutions page to install the…

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General Availability: Dynamics 365 Channel Integration Framework – Bring your own channel provider with ease

We are thrilled to announce the general availability of the Dynamics 365 Channel Integration Framework. Channel Integration Framework is a cloud-to-cloud extensible framework to integrate third-party channel providers with Dynamics 365 Unified Interface Apps using a browser-based JavaScript API library. With this framework, you can integrate any third-party channel provider or channel aggregators into Unified…

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Release Notes for Project Service Automation Update Release 2

Applies to: Project Service Automation for Dynamics 365  We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and requests.  This release is compatible with Dynamics 365 9.0.x. To update to this release, visit…

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Release Notes for Field Service Version 7, Update Release 11

Applies to: Field Service version 7.5.5.48 on Dynamics 365 for Customer Engagement version 9.x   We’re pleased to announce the latest update to the Field Service and Project Service Automation applications. This release includes improvements to quality, performance, and usability, and is based on your feedback and requests.  To update to this release, visit the Admin…

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What’s New for Dynamics 365 Resource Scheduling Optimization v3.0 Release

Applies to: Dynamics 365 Organization 9.0+ with Field Service Solution 7.x version or 8.x version We are excited to announce the general availability of Resource Scheduling Optimization (RSO) v3.0 release which includes maximize preferred resources, best Matching skill level, improved logic of handling conflicted bookings, and user experience improvements to easily re-rank objectives. We’ve added…

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Get started with Dynamics 365 Service Scheduling

The new scheduling experience in Customer Service Hub is now live. It is powered by Universal Resource Scheduling and provides an efficient way to schedule resources for service activity. It considers the availability of employees, facilities, and, equipment to plan schedules accordingly. It also helps customer service organizations improve service quality by preventing over-scheduling. If…

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Release Notes for Field Service Version 8, Update Release 2

Applies to: Field Service for Dynamics 365 (version 8.2.0.286) on Dynamics 365 9.1.x We’re pleased to announce the latest update to the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and requests. This release is compatible with Dynamics…

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