Microsoft Dynamics Marketing service will be discontinued, and learn what’s coming next.

Last year, we announced that Microsoft Dynamics Marketing would no longer be sold to new customers starting November 2016. Microsoft has made the decision that Microsoft Dynamics Marketing will be discontinued as of May 15, 2018. For details, see the Customer FAQ. With the discontinuation of service, Microsoft suggests customers explore a few options that…

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Migrate your Dynamics CRM 2011 Knowledge base articles to new Dynamics 365 Knowledge base articles

Knowledge Management has always been a core of any Customer Service organization in helping achieve better CSAT and consistency in solving customer issues. Dynamics 365 (formerly Dynamics CRM) had Knowledge Management capabilities starting with the first Knowledge Management module in Dynamics CRM 2011 to the latest Knowledge Management module launched in Dynamics CRM 2015 release….

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KPI enhancements with Customer Insights July 2017 update

Applies to: Dynamics 365 for Customer Insights July 2017 update   Dynamics 365 for Customer Insights (DCI) July 2017 update brings a number of enhancements to help customers implement new scenarios to drive intelligent customer engagements across all channels of interaction. KPIs form the core of analytics capabilities of DCI. We continue to improve the…

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Demystifying Dynamics 365 Portals Update Process

Since the first launch of Dynamics 365 Portals in May 2016, it has come a long way adding a long list of capabilities in multiple releases—latest being 8.3 release  which was launched in July 2017. As we have been cranking out multiple portal releases, it is important for you to understand Portal update process to…

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Deprecation of Dynamics 365 for Outlook

UPDATE: Jan 29, 2018 Based on overwhelming demand from customers on the continued need for Dynamics 365 for Outlook for their business scenarios, we have decided to not deprecate it. Please read this post for more details. ——————————– At the end of June, we announced that Dynamics 365 for Outlook (“Outlook add-in”) is deprecated with…

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Analyzing Customer Insights data with Power BI

Applies to: Dynamics 365 for Customer Insights July 2017 Update With the July update, Dynamics 365 for Customer Insights (DCI) has made available a new Power BI connector. Now, aggregated and enriched data in DCI can be analyzed in Power BI using the new Power BI connector. This allows combining the analytic power of DCI…

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