What’s new in Microsoft Social Engagement 2017 Update 1.3


Microsoft Social Engagement 2017 Update 1.3 is ready to be released in April 2017. This article describes the features, fixes, and other changes that are included in this update.

New features introduced

Update 1.3 introduces the following features:

Power BI content pack for Social Engagement

Microsoft Social Engagement introduces the Microsoft Power BI content pack to get insights about your engagement and team performance on social media. This content pack is designed specifically for community managers, providing performance metrics for engagement actions taken from within Social Engagement. Track metrics, such as number of actions taken and average response times, and get visibility into the performance of each member of your team. Power BI automatically creates the dashboard and reports that give you a great starting point for exploring and analyzing your Social Engagement data.

Conversation view for private messages and Twitter replies

Starting with this update, Social Engagement shows you any conversation that involves private messages (Facebook or Twitter) and Twitter replies of one of your social profiles. It displays the back and forth between two authors sorted by showing the latest post first. At the top you will see the two authors, including the one that belongs to your team. It also shows the team members who answered as that social profile.

Issues resolved

In addition to the new features, Update 1.3 addresses the following issues and improvements:

* Fixed an issue that led to search topics taking a very to save, and in some cases making it impossible to save a search topic.

* Fixed an issue that assigned every Twitter author the reach value 2.

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