White Paper: Microsoft Dynamics CRM Online 2016 Update 1 Performance Benchmark

Applies to: Microsoft Dynamics CRM Online 2016 Update 1

I am pleased to announce the release of Microsoft Dynamics CRM Online 2016 Update 1 Performance Benchmark which is currently available for download, from Microsoft Download Center. This is the second whitepaper being published, as promised in the CRM blog a few weeks ago. The initial whitepaper was related to Microsoft Dynamics CRM 2016 Service Pack 1 Performance Benchmark on Azure (IaaS).


This latest whitepaper provides a benchmark for performance of Microsoft Dynamics CRM Online 2016 Update 1 and explains the configuration, topology, data profile, and test workload used.

The results in this white paper demonstrate the capability of Microsoft Dynamics CRM Online 2016 Update 1 in handling enterprise-scale data and transactions with incredible performance.

We’d like to recognize the efforts of Matt Brown, Grant Geiszler, Matt Peart and the broader Microsoft Dynamics 365 product group for contributing and reviewing this paper to help ensure its completeness and accuracy.

We would love to hear your feedback.


Srikumar Nair

Comments (1)

  1. Simon says:

    Hello Srikumar and team, this is an excellent document thanks.
    However, although I know the exact configuration of our instance is bound to be different, we are not seeing anything like the response times summarised in the PDF. We have a new website integrating via the published .net SDK and we experience extremely poor performance from the API. We see response times of about 10 seconds for SDK calls (inserting a single contact record), but we have seen that in multiple tens of seconds. I don’t think we have seen less that 5 seconds.
    I would be delighted to see an average 0.58s response time but we never get anywhere near that, I am sad to day.
    We have Consulted with a Microsoft engineer who is satisfied with a 3 to 6 seconds response time for a single contact record insertion.
    We are now investigating ways to decouple our website from the CRM entirely because the response times are so long and we are losing commerce transaction. This is going to be very expensive fix for us – which is particularly “painful” as we are a charity.
    I would be very interested in hearing from anyone in Microsoft as to what factors can cause a significant variance from the benchmark average response times.
    As I said, it is an excellent document but is at great variance to our actual experience.
    I am happy to discuss this if you wish.

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