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Join Microsoft Dynamics at Summit 16 – Take Advantage of Advanced Pricing
Summit 2016 is a must for anyone who wants to add new skills to their Dynamics AX, CRM, GP and NAV knowledge base. Advanced pricing registration for this live learning event - happening October 11-14 in... -
Launching the New ideas portal for CRM
We are excited to announce that today we launched the new ideas portal for CRM and its family of products. Help us to improve Microsoft Dynamics CRM and its family of products and solutions by discussing ideas, providing suggestions, and giving feedback. This tool uses the ideas module of our community portal solution with Microsoft -
[Post Incident Review Report] SQL Server Integration Services license expiration
Summary On Tuesday, July 19, 2016, at 4:51 PM UTC customers reported errors while attempting to import or export data. After investigation, it was discovered that the SQL license for SQL Server Integration Services (SSIS) had expired, affecting the data import/export framework (DIXF). Microsoft engineers updated the SQL licenses, restoring functionality on Tuesday, July 19, -
Retail Discount Concurrency Modes
When configuring discounts and setting the Discount concurrency mode, you have the option to choose Exclusive, Best price, or Compounded. The question presented when ringing up POS transactions is which one takes precedence when you have multiple discounts that are applicable to the same sale? This article will provide you with a brief explanation on the -
60% of Consumers Have Stopped Doing Business with a Brand Due to Poor Customer Service
Delighting customers is not the key to consistently satisfying customer service. One, it’s hard to do consistently. Two, if you do it consistently, it stops being delightful and starts being an expectation... -
Sending email receipts from Retail MPOS Transactions (AX 2012)
MPOS has the ability to send receipt emails in real-time. This utilizes the RTS to call directly back to AX to send the email at the time of the transaction. This is unlike EPOS where the posting of the transactions via statement posting process is required before the email can be sent. EPOS has not -
Increase the reach of your SaaS business apps with Microsoft AppSource
Last week during the 2016 Microsoft Worldwide Partner Conference (WPC), I met with several partners to discuss Microsoft AppSource – our new destination to help business users find, try and use line... -
Data Management: Missing Entities
If you find that you are missing entities listed in the Data entities form, you can try the following steps. Run the following SQL Script: — — This source code or script is freeware and is provided on an “as is” basis without warranties of any kind, — whether express or implied, including without limitation -
[Service Restored] Errors when using AX
Final Status: Updating the SQL servers was successful. Microsoft engineers confirmed that the issues with importing and exporting data are resolved. User Experience: Affected customers received the error: “Exception: Integration Services evaluation period has expired.” when importing or exporting data. Customer Impact: All Dynamics AX customers worldwide Incident Start Time: Tuesday, July 19, 2016, 4:51 -
5 Questions to Consider Regarding Your Field Service Managment Capabilities
If you’re running -- or helping to manage -- a field service organization and you’re still doing a ton of paperwork and having to constantly answer customer service phone calls, it might be... -
Automatic Case Creation from Community Forums using SLA
With the web portal capabilities in CRM 2016 Spring Wave, you can extend CRM to the web to deliver exceptional customer service and increase customer engagement and satisfaction. With the community portal, you can enable peer-to-peer interactions between experts in the community, subject matter experts within an organization, and internal and external users. Communities organically