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Increase Customer Experience With Self-Service Portals
The first gas stations began appearing in the United States around 1909. By 1929, there were about 143,000 across the country -- and in virtually every one an attendant would fill up the tank for the driver... -
How to delete On-premise environment from LCS project
  There’s a possibility to add two types of environments to LCS project – On-premise and cloud environments. Cloud environments are added by deploying a machine into Azure. On-premise environment is added by System diagnostics installation. It is fairly easy to delete cloud hosted environment from the system. But it is not possible to -
AX for Retail 2012 R3: How to deploy customized Commerce Runtime services
We get a number of questions on the exact steps needed to create and deploy customizations to the Commerce Runtime (CRT). Here is a step-by-step process to get up and running with a very simple customization. These steps should work with both 2012 R3 and AX7 versions of the Commerce Runtime Method 1: total replacement -
Configuring Client Timeout
The Dynamics NAV Support team have been asked many times about how to configure NAV client timeout values so we have written this post as a simple overview for this topic. Dynamics NAV Windows client timeout configuration is managed at the NAV Server level by setting the Idle Client Timeout setting to a value that -
INFOGRAPHIC: 2016 State of Global Customer Service
No matter where you are in the world today, one thing is for sure. Expectations for customer service have grown over the past few years: around convenience, speed, agent knowledge and insights, and by... -
Making Customer Engagement a Two-Way Street
Empowered by the explosion of social media channels and knowledge of the availability of their personal data, today’s customers aren’t satisfied with services not tailored to their tastes or... -
Next steps after placing an order for the new Dynamics AX through CSP
There are two options to create an LCS Project and work on behalf of the customer: Prerequisite: You must be a Cloud Solution Provider partner who has recently sold the new Dynamics AX to a customer Option 1: After you associate the required number of licenses to a customer tenant, click <Customer name> > Service -
Account-Based Marketing? Try Account-Based Everything!
By now you’ve probably heard of account-based marketing. But if you only focus on the marketing element, you’re missing out on so much more. The new trend is Account-Based Everything - the... -
Use of license plates associated with a container type to drive warehouse management processes
When using Warehouse management II, you can use different types of pallets to control storage policies. Similarly, when using the Warehouse management module in Microsoft Dynamics AX 2012 R3, you can now associate a container type with a license plate. This is available with the following KB articles: KB 3162642 – Need pallet type and -
How Project Funding Allocation works with amounts that exceed Funding Limits
In AX 2012 R3 CU10, Project Management and Accounting allows the creation of Funding Limits and Funding Rules under the Project Contract. With these Limits and Rules, the system will try to allocate to these rules. However, if a Limit is reached, the rest of the allocations in that rule will be subjected to aspect -
Deprecation announcements with Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016 Service Pack 1
In order to continue to provide great capabilities for people using Microsoft CRM we occasionally need to replace older capabilities with better ones. Because these changes can be disruptive we provide as much advance notice as we can so that you can be ready to make any necessary transition. When a feature is deprecated it