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Should Customer Service Agents Know All the Answers?
According to the American Express Customer Service Barometer , 99% of consumers surveyed say that getting a satisfactory answer or being connected to someone knowledgeable (98%) are the most important... -
EHF – eInvoice Norway – Using notes on header and lines
Attached you will find a description on how to use notes on header and lines when using eInvoice for Norway. How to use notes on header and lines when using eInvoice for Norway -
Microsoft Dynamics AX update installer throws an exception.
I recently had the following error show up in my queue. An unexpected exception occurred during setup. See the log file C:\ProgramData\Microsoft\Dynamics AX\Dynamics AX Setup Logs\2016-02-03 22-34-07\DynamicsSetupLog.txt for details. The log had the following. Exception: System.ArgumentOutOfRangeException Message: The parameter value must be greater than zero. Parameter name: textLength FullText: System.ArgumentOutOfRangeException: The parameter value must be -
Cloud-powered support – logging support incident for AX 2012
There are many ways to raise a new service incident to Microsoft Dynamics AX support team: PartnerSource, phone call and others. With Lifecycle services portal Microsoft has introduced a new possibility for partners/customers – Cloud-powered support. Cloud-powered support is a part of Lifecycle Services that helps you manage support incidents. And comparing other channels – -
97% of Customers Say Customer Service Is a Key Differentiator in Their Decisions
--THIS IS A DRAFT-- Survey says: customers around the world expect more In a world where companies compete more and more on the basis of customer experience, understanding what those customers expect... -
Connecting Customers and Businesses Through Digital Transformation
Microsoft Envision has come and gone, but the stories of digital transformation being told are only just beginning to be told. With 6,000 people in the room and 100,000 more online, Satya Nadella kicked... -
Using the crossreference system as a learning tool
There can be times when you are unsure of how and why a certain feature works in AX. For example how a certain field is calculated or the effect of defining a particular parameter. For this, it is often useful to go ‘under the hood’ to get a direct view of the logic in place. -
When a user add cues to AX 2012 role center then other users cannot see those cues
Scenario: A custom cue has been created and you want to add this cue in addition to some standard cues to a specific role center so that all users of the role center can see the cues. When user A (e.g. an Administrator) adds the Cues web part to a role center page and add -
Supply Chain Management and the Internet of Things
The Internet of Things is changing business as we know it. Defined as the place where the digital world meets the physical, it’s working to create extended enterprises that reach beyond the traditional... -
Why Use Social Insights to Improve Customer Engagements?
That’s What Your Competition’s Doing We live in a time of disruption. New technologies make old service offerings obsolete. Entire business models become threatened and then destroyed:... -
See Intelligent Business Solutions on Display at Hannover Messe 2016
Hannover Messe has long been an eagerly anticipated annual occurrence on the global manufacturing calendar, and the 2016 event is no exception. Attracting hundreds of thousands of visitors each year, Hannover...