-
-
2016 Trends: "Humanless" Customer Service Driving Change
As we start talking about self-service , virtual assistants and artificial intelligence in more and more customer service conversations, we have to talk about where human-to-human interaction will continue... -
Error when installing Management Reporter 2012: “The underlying provider failed on commit”
When you attempt to install Management Reporter 2012 with the installer that is included with Dynamics AX 2012 R3, you may experience an issue where the installation will fail and then display various error messages in the Management Reporter Deployment log such as (but not limited to): System.Data.EntityException: The underlying provider failed on -
Microsoft Dynamics as Minecraft
The latest sensation to hit my family has been Minecraft. My daughter and I like to create our own worlds, craft tools, and battle hostile mobs together. And the fun doesn’t stop there, beyond the... -
The 5 Sales Metrics You Need to Track
I’m going to start this article by saying something controversial: there are only five sales metrics you need to track right now. That’s crazy talk, right? Sales is all about numbers. I myself... -
AlwaysOn – Example AX TEST environment configuration concepts and points of interest
Consider a scenario where you are running AX 2012 and your Dynamics AX databases are part of a SQL Server AlwaysOn Availability Group (AG). I’ll discuss some concepts and points of interest below which are relevant when running AX 2012 RTM, R2 or R3. The screenshots are from a VM TEST environment with CONTOSO DEMO -
Preview feature: Set up Cortana integration
We’re introducing Cortana integration to help salespeople keep track of important CRM activities. CRM Online 2016 Update embeds sales activities, accounts, and opportunities into Cortana to surface what’s most relevant to salespeople at any time. Cortana integration is available as a Preview feature to organizations that use CRM Online 2016 Update. We expect changes to -
Exciting new features in Microsoft Social Engagement 2016 Update 1.2
We’re excited to share the news for the features included in the latest release. Microsoft Social Engagement now lets you add pictures to a post when you reply from within the application. For mobile devices, we enabled Search Setup, so you can now create or edit your searches on the go. Additionally, we refined the -
How to consolidate intercompany customer invoices
Recently I shared a post explaining how to consolidate intercompany vendor invoices. In this post I will cover how to consolidate intercompany customer invoice. In order to achieve the consolidation of intercompany customer invoices the default summary update for the customer should be activated for intercompany customer account, otherwise the arrange function will not be -
How to consolidate intercompany vendor invoices
The intercompany transactions are frequently used between sister companies; at the end of the trading cycle the invoicing should take place. Let us assume that there is trading relation between two sister companies, in daily business practice company A sells goods to its sister company B. The invoices relation could be one invoice for one -
Why Omni-channel Support Is The Cornerstone Of Your Service Success
When a builder lays a cornerstone, she sets the position of a building. Similarly, when a service organization embraces omni-channel support, it establishes a position for a business. That position is... -
Set up work audit templates to automate the updating of warehouse process records
In this blog post you can read about how to use the Work audit template functionality to automatically process an Outbound shipment confirmation for a Load as soon as all the related work has been processed. The screenshots in this blog post are taken from the new version of Dynamics AX, but all the content