Use Connected Field Service to remotely monitor and service customer equipment

Applies to: Dynamics 365 for Field Service   Connected Field Service, introduced in the Fall 2016 release of Dynamics 365, combines monitoring with the Internet of Things to replace your costly break-fix service model with a more proactive “never fail” model. With monitoring in Connected Field Service, you always know your customers’ equipment is running…

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Relevance Search is now available in Dynamics 365 (online)!

Applies to: December 2016 Update for Microsoft Dynamics 365 (online) Dynamics 365 (online) users have a great new way to find what they are looking for. Relevance Search brings a more Bing-like, global search experience to your mission critical business applications powered by Azure Search! You’ll get comprehensive search results quickly in a single list,…

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Dynamics 365 App for Outlook Support Matrix

The Fall 2016 release of Dynamics 365 App for Outlook includes many significant changes. This blog post describes supported clients for different app features in the context of Office Add-ins. The first major improvement is hybrid support. Starting with the December 2016 update of Dynamics 365, you will be able to use the app if…

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White Paper: Microsoft Dynamics CRM Online 2016 Update 1 Performance Benchmark

Applies to: Microsoft Dynamics CRM Online 2016 Update 1 I am pleased to announce the release of Microsoft Dynamics CRM Online 2016 Update 1 Performance Benchmark which is currently available for download, from Microsoft Download Center. This is the second whitepaper being published, as promised in the CRM blog a few weeks ago. The initial…

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Now in preview: Relationship Insights for Dynamics 365

Applies to: December 2016 Update for Microsoft Dynamics 365 (online) and December 2016 Service Pack for Microsoft Dynamics 365 (on-premises) This year brought major changes to the Microsoft CRM platform—even its name changed from Dynamics CRM to Dynamics 365. Dynamics 365 still provides all the familiar capabilities of Dynamics CRM, but now also aims to…

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White Paper:  Microsoft Dynamics CRM 2016 Service Pack 1 Performance Benchmark on Azure Infrastructure as a Service (IaaS)

On behalf of the Microsoft Dynamics 365 engineering team, I am pleased to announce the release of a white paper, Microsoft Dynamics CRM 2016 Service Pack 1 Performance Benchmark on Azure (IaaS) which is currently available for download, from the Microsoft Download Center. It is one of the publications, as promised in the Dynamics 365…

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Update client apps Registration in Active Directory Federation Services (AD FS)

This post applies to Apple iPad, Windows tablets, and Windows phones for On Premises customers, and for Online customers who are using their own federated identity provider We have updated our mobile applications and added more Redirect URIs. The following updated Powershell command must be run in your AD FS server to register the tablet…

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Dynamics 365 app for Outlook is coming soon!

Productivity is everything. Sales people and customer service experts want to achieve more in less time, and focus on getting the job done as efficiently as possible. Dynamics CRM App for Outlook was first introduced in CRM 2016. Now, I’m proud to announce the next generation of the app—Dynamics 365 App for Outlook, which will…

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