Check out the new documentation for the Parature 15.2 release. This release brings new and enhanced features, such as:
- New unified portal: Create a single portal to support all of your Parature departments, creating a consistent support environment for customers across all of your brands. Customers will be able to find the support they need for all their products and services more easily than ever.
- Enhanced multilingual support: Customers and CSRs can translate and search knowledgebase articles, live chat sessions, and support portal pages in real time. By using Parature services, your support teams can have global reach.
- New portal customization options: Developers can take advantage of new options to style your portal and integrate it with key systems, features, and data.
- Parature Knowledgebase - Head to this location to get an easy access to product information for Parature, from Microsoft. Read about all the recent updates to your Parature software.
- Training Center - Find documents, worksheets, and videos to help you become a Parature expert.
- Printable User Guide - Learn how to configure, customize, and anage your Service Desk and Portal with detailed instructions and overviews of each Parature module in the Printable User Guide.
- API & Integrations – Learn how to use APIs to move data in and out of your Parature system to integrate with other critical systems.
Information for IT pros, administrators, implementers, and customizers
- Setup a unified portal
- Setup multilingual support in the unified portal
- Setup multilingual chat support
- Create article translations
- Enhanced search for knowledgebase and download module
Information for developers