We’ve released a troubleshooting wizard to help you help yourself resolve errors configuring the Dynamics CRM Outlook Client. Give it a whirl:
Why did we create this wizard?
There are several reasons that you might receive an error attempting to configure the CRM Outlook Client. The most likely solutions can be different depending on the error and other factors such as whether you’re using Dynamics CRM Online or On Premise. Instead of having to search KB’s and possibly find articles that do not apply to your scenario, the wizard can help guide your to the most likely solution based on your symptoms.
The wizard was created by CRM Outlook Client subject matter experts. We can continually improve this wizard as we identify additional solutions so please provide feedback.