Microsoft Dynamics CRM Online Demonstration Kit

The Microsoft Dynamics CRM Product Management team is happy to announce the availability of the Microsoft Dynamics CRM Online Demonstration Kit.  This Kit was optimized to facilitate a stand-alone Microsoft Dynamics CRM Online environment.

Included in this Kit is more comprehensive data, Dashboards, Workflows and Dialogs illustrating core CRM capabilities in expanded scenarios.  Read on below to find detailed instructions on how to download and setup these assets.

What’s covered in this kit:

  • Extensive Sample Data
  • 13 Dashboards
  • 17 Workflows
  • 2 Dialogs
  • 1 Web Resource (phone number auto-formatting jscript)
  • 1 Option Set (Timeframe drop-down list to use across entities)
  • 2 E-mail Templates

CRM Online Scenarios


Eric Boocock, Senior Technical Product Manager


The following files are included in the Kit and can be downloaded here:

  • CRM Solution (managed, unmanaged)
  • Sample Data
  • Demonstration Script
  • Demonstration Kit Overview

* For more details on managed vs. unmanaged solutions click here.
* Download the Sample Data and unzip the folder before starting the setup process.

Note: This data is based on US Dollar currency. If your currency is not US Dollar you must add the USD currency with the proper conversion rate to your base currency before proceeding.


Setup Process

Note: If you encounter any errors during the data import process address them before continuing to import additional entities as future dependencies may be compromised.

  1. Import the basic CRM Administrative data (Users, Sites, Queues, Subjects, Products, etc.) accepting all the Import Wizard default settings.
    • Workplace > Imports, click imagein the Ribbon
      • Import 1-Admin, once successful proceed,
      • Import 2-Admin, once successful proceed,
      • Import 3-Admin, once successful proceed,
  2. Import the CRM Solution
    • Settings > Solutions, click imagein the toolbar
      • Select Solution Package: Browse to the Solution CRM2011Scenarios_1_0_0_0, click Next,
      • Solution Information: click Next,
      • Import Options: Do NOT check the box to activate processes, click Next,
        (The data is properly formatted and if you activate the processes workflows will alter the data.) 
      • Importing Solution: click Publish All Customizations, click Close.
  3. Enable All Users
    • Settings > Administration > Users, change view to Disabled Users, Multi-select all Users and click image in the ribbon.
    • Confirm Users Activation: click OK
  4. Activate the following Sales Processes
    • Settings > Processes, multi-select the processes and click image in the toolbar.
  5. Import Sales, Marketing & Service data (repeating step # 1 above)
    • Import 4-Marketing, once successful proceed,
    • Import 5-Sales, once successful proceed,
    • Import 6-Sales, once successful proceed,
    • Import 7-Service, once successful proceed,
  6. Import custom Data Map for Activities
    • Settings > Data Management > Data Maps, click image in the toolbar
    • Browse and select Activities_customized_PhoneCall (in Sample Data folder), click OK
  7. Import final data set – Activities (repeating step # 1 above except selecting the imported custom data map from previous step)
    • Upload Data File: Browse to and select Import 8-Activities, click Next
    • Review File Upload Summary: click Next
    • Select Data Map: Select the Customized Data Map Activities_customized_PhoneCall, click Next
    • Accept remaining Import Wizard defaults to complete the import.
  8. Recalculate Goals
    • Sales > Goals, select Central Region Revenue and click image in the Ribbon. This will recalculate all the Goals.
  9. Activate all Processes
    • Settings > Processes, multi-select all workflows and click image in the toolbar
  10. Change Product Default Price Lists to Retail
    • Settings > Product Catalog > Products
      • Open Kit of Product A & B, Set Default Price List = Retail, click Save & Close
      • Open Product A (SKU JJ202), Set Default Price List = Retail, click Save & Close
      • Open Product B (SKU AX305), Set Default Price List = Retail, click Save & Close
  11. Run workflow to set Account Products Owned
      • Sales > Opportunities > Won Opportunities, multi-select all records, click  in the Ribbon, select Set Account Relationship Type…, click OK
  12. OPTIONAL:There are 10 Users included within the Sample Data. To login as one of these Users you must assign them a valid Windows Live ID and accept the invitation
    • Settings > Administration > Users, open User record
      • Click image in the Ribbon
      • Enter the new Windows Live ID, click Submit
      • Send new Invitation
Comments (13)

  1. This is great!  A reason to continue to love Microsoft and their drive to empower people with knowledge and computing power!  Thanks!  Great stuff!

  2. Eric Boocock says:

    I just posted a Demonstration Script to accompany this Kit.  It is located in the same SkyDrive folder as the other Demonstration Assets.

  3. When importing the solution I get an error on the relationship goal_DuplicateBaseRecord and the details are: A SQL Server error occured. Try this action again.

    When I try it again, I get the same error.

  4. EricBoo says:

    6/23/2011 – Fixed an issue with the Product.xml import file.  The updated files can be accessed via the links in the post above.

    @Jason – I just tested importing the Solution into an org that is hosted out of the EMEA (UK) and APAC (AUS) datacenters.  I was able to successfully import the data and Solution.  Remember one of the important setup steps mentioned in the beginning of the setup document is to add US Dollar as a Currency in your CRM org before starting the import of data or the solution.  I have made some modifications to the Demonstration Kit in the past couple days so perhaps re-download and try importing into a new / clean org.

  5. David says:

    Can this kit be imported to on-premise server?

  6. Hi, I need some help.

    I've just downloaded a trial in english aqnd I'm trying to follow step by step the tutorial but It's not working as some processes for example are not activated or for example i do not have any "disable users" or when I try to access the products I do not have any loaded…

    Any idea?


  7. Samuel Alonso says:

    I've just sorted out some issues but when i'm trying to activate the "Create Contract" process and error pops up "error in process definition" any idea what I'm doing wrong?

  8. Tried to import CRM2011CoreScenario_1_0_0_0_managed[1].zip – ZIP archive, unpacked size 2,540,823 bytes

    Get error that zip file doesn't contain correct files or file is corrupt.

    Any ideas. Tried 4 times.


  9. Seamem, the most important thing before you use the Demo kit is to download a US version of the trial. I tried in the Spanish and UK versions and I got loads of errors uploading the data.

    which version of the trial are you using?

  10. Ola says:

    Hi ALL,

    I'm trying to evaluated CRM 2011 Online, but usually Ms explorer just tries to poll the sign on. 1/10 attemps give acces to sign in, but even after that I do not get access to test site? It would interesting to test the new CRM

  11. J. de Hoog says:


    I'm trying to import the solution in an empty CRM2011 on premise (UK) installation (with RU3 installed on it).

    The Import Customization — Webpage Dialog screen is still with a blanc bar for 30 minutes now. It looks like nothing is happening.

    Both with the managed and unmanaged solution by the way.

    Do you have any suggestions?

    Thanks in advance.

  12. DivyaGoyal says:

    Hi Eric ,

    While trying to download , I am getting the following error :

    "This item might not exist or is no longer available

    This item might have been deleted, expired, or you might not have permission to view it. Contact the owner of this item for more information."

    Has the data been moved somewhere. Please help

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