Microsoft Dynamics CRM 2011 Resource Center

Check out the updated Resource Center for Microsoft Dynamics CRM 2011! You can access it from within the product or by clicking Resource Center in the left nav pane. Or, if you aren’t logged in, you can view all the same pages at these URLs:

For CRM Online:

For CRM 2011:

The first thing to notice is that the Resource Center now has the same look and feel as the product. In addition, we’ve made which launch pages you see dependent on your security role in CRM. This is based on feedback from a number of customers and partners.

  • The Highlights launch page shows only articles for Sales, Marketing, and Service users. This page is available for all users without any security restriction in the product.
  • The Administration launch page shows only articles for  IT Pros, Implementers, and Customizers. This page is restricted to only a designated administrator role who has specified privileges which are pre-defined in the out-of-box sitemap. To understand more about such administrator privileges, refer to this SDK topic.

That filtering carries through to the article search as well, so end users won’t find articles intended for administrators.


In order to provide you with fresher content faster, we’ve automated the Most Popular and Recently Added tabs. This means the articles with the most page views and the articles that are newest will be updated more frequently than they were in the past.


If you have any ideas for articles you’d like to see, or comments about the Resource Center, please let me know.


Renee Wesberry

Comments (3)

  1. Rina Wallace says:

    I love this “getting serious” about CRM. I know I have began to initiate some really strong routines and powerful practices in my business.

    My customers are happier and I am feeling better about my work. We are better organized and when we need something on a client we know exactly where to find it and how to attain our goals and achieve our end results. I really do love it!

    I learned a lot from my Social media Consultant Josh Druck – Here is his blog: Enjoy!

  2. Renee Wesberry (Microsoft) says:

    That's wonderful, Rina. And thanks for sharing the blog link, too.

  3. Omkar says:

    My org has upgraded to CRM 2015 and i still have the resource center in my instance. It was working perfectly till last week. Now, i am getting the error "Content was blocked because it was not signed by a valid certificate".

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