To support the launch of Microsoft Dynamics CRM 2011 we created several scenario-based demonstrations. These demonstration videos highlight how Microsoft Dynamics CRM 2011 works using scenario-driven examples:
- Drives Sales Productivity – demonstrates how a sales representative uses Microsoft Dynamics CRM 2011 to gauge their performance vs. set Goals, identify the best opportunity to work, instantly communicate to make quick decisions using Lync, create a Quote using Word Mail Merge and save it to collaborate using SharePoint Online.
- Maximizes Marketing Impact – demonstrates how a marketing representative uses Microsoft Dynamics CRM 2011 to manage campaign activities, create dynamic marketing lists, generate leads, easily import data, guide users through the process of qualifying those leads, and automatically assign leads for follow-up by regional salespeople.
- Optimizes Customer Experiences – demonstrates how a customer service representative uses Microsoft Dynamics CRM 2011 to track call center statistics, manage caseloads with queues, deliver consistent customer dialogs, and track follow-up with customers.
These and other CRM videos are also available from the Microsoft Dynamics CRM channel on YouTube.