Update Rollup 14 for Microsoft Dynamics CRM 4.0

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 14 on Thursday, November 18, 2010.

The links below will take you to the necessary information about Update Rollup 14.

General details about Update Rollup 14

Update Rollup 14 is cumulative. However, the Update Rollup 14 CRM Client and Data Migration Client packages require Update Rollup 7 to be installed. For all other CRM components, you do not need to install any previous Update Rollups prior to Update Rollup 14.

The Update Rollup 14 download contains updates for the 40 supported Language Packs. Prior to installing the Update Rollup 14 Language Pack, you must install the original Language Pack. If you have Language Packs installed, you should

  1. Download the Update Rollup 14 Language Pack
  2. Install the Update Rollup 14 Language Pack
  3. De-provision the Language Pack
  4. Re-provision the Language Pack

Information about how to avoid reboots when installing the CRM Outlook Client can be found in the Update Rollup 4 blog posting.

The Update Rollup 14 Client can be deployed before the server is upgraded to Update Rollup 14.

Steps to make the Update Rollup 14 Client available via AutoUpdate can be found in the Update Rollup 4 blog posting. The Link and Patch IDs can be found in KB article 2389019.

Each update rollup could have fixes that require manual configuration. Please see the “Hotfixes and updates that you have to enable or configure manually” section in KB article 2389019.

How to get support for Update Rollup 14

For support, please contact Microsoft Product Support. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS.

Note: In special cases, charges ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


Matt Brown

Comments (5)

  1. I have general questions about these rollups. I am trying to understand what is automatically fixed by installing the rollup versus what I must manually configure.  

    1. when the release notes say "Hotfixes and updates that you have to enable or configure manually"  But why? Why don't you automatically enable these fixes for me?  Should I be manually enabling and configuring these things after installing each update? And let us assume I have never manually configured anything after previous rollups were applied, must I go back and manually apply all those hotfixes starting with rollup 1?  What is the value of the rollup? Is it merely to distribute and install these hotfixes but not enable them? This is the section that leads me to the most confusion.

    2. now let us talk about what was automatically fixed. YOu have two sections: "Hotfixes and updates that were released as individual fixes" and "Issues that were not previously documented in a Knowledge Base article". Can I assume these fixes are automatically applied when I install rollup 14? If that is true, then why didn't you automatically enable the things in item 1 if you can enable other fixes?

    And overall, my main confusion is that I simply want to read in one place all the new things fixed by Rollup 14 that were automatically done when I install it. But I am having trouble understanding the documentation. If you can clarify I will be grateful.

    Thank you

  2. Marcin says:

    dkallen – i am same not a clue what was fixed automaticly!

    What is the point? It should be clear to everyone but for some reason is not!

  3. NickM says:

    Hi all,

    I came across some posts that talk about problems between the outlook client and Exchange 2010. Does anyone know whether this rollup resolves those issues?


  4. Zak says:


    We have been having lots of issues with rollup 13 and exchange 2010 specifically getting event error 9646 which ends up stopping the user from getting all emails delivered to the outlook client. They are coming to the server and we can access them via a mobile device or outlook web app but not Outlook 07 with CRM installed on it.

  5. Passat says:

    Excellent questions dkallen. Hopefully somebody will answer.

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