Microsoft Dynamics CRM 2011 ~ Living in Outlook

Wow, is it release time already? The Microsoft Dynamics CRM 2011 Beta has been released, RTO is approaching, and I am really looking forward to getting these awesome features in front of users. In fact, I can’t wait, which is why I am going to show off some of my favorite things about the new, the improved, the unparalleled CRM 2011 Microsoft Outlook Client.

Recently, Nikhil and I had a chat where we talked about some of the major new things you’ll see in the new client:

Living in Outlook Video

I’d like to go in to more detail, but covering all of those features is just too much for one blog post. Over the next week or so, I’ll have a series of posts covering some of my favorite features, and some tips and tricks to get the most out of the Outlook Client.

CRM Inside Your Outlook

That’s right, this is YOUR Outlook. After all, you decide which folders your email is stored in, how to categorize your contacts, even what color your calendar shows up in. Well, in the CRM Outlook Client, we adopted that same philosophy. It’s your Reading Pane. These are your categories and follow-ups. CRM, with the Outlook Client, is now personal. Here’s how I like mine arranged:


But guess what? If you don’t like it this way, you can change it! Want to turn off charts? Or put the Reading Pane on the right? It’s as simple as clicking a button.


What else can you do? How about rearrange the sections inside your Reading Pane: it’s as simple as drag and drop. Don’t want a section taking up space at all? No problem, just hide it. Not only do you get a reading pane custom made for your role in CRM, but you can personalize it however you want!

Your CRM Views

Of course you knew you could create your own views, but in the new CRM Outlook Client, you can keep them open for you all the time:



Pinning those views will keep them open for you. So the next time you go to your Outlook, and want to peruse your Accounts, all your favorite views will be waiting, just the way you left them.

That’s cool, anything else?

Besides all this, you get conditional formatting (more on that in a future post), follow ups, and categories on your CRM views:


And, of course, if you can categorize in Outlook, you can also Group By Categories! Just pin the view, and you’ll have all of the items in that view available to you locally. You’re only a right click away from seeing all the items in that view grouped by category, date, location, or anything else you can think of!


OK, that has to be it, right?

Nope, I’ve saved the best for last. As part of Integrated with Outlook, we get to use all the latest features that the Outlook team has given us, including the Social Connector. What this means is that if you are connected on social networks likes LinkedIn or Facebook, for example, you can CRM Contact’s history right from within your CRM Views!


So from my CRM View, not only can I glance at the Contact Information for CRM Contacts, if I have any connection to them on my social networks (or past emails, Communicator conversations, etc) I can see them all inside my CRM Folder, without ever leaving my Outlook. As long as that person has an email address defined for them, and you are connected to them over a social network, it just works. Pretty cool, right?

That’s it for today, but stay tuned for more posts about conditional formatting, CRM Email, Data Filters, and using multiple Organizations inside your Outlook.

Tripp Parker

Comments (10)

  1. Tripp says:

    Any questions? Anything you really want to see on the Outlook Client in the next couple of weeks? Let me know!

  2. SharePoint Integration - Document Management says:

    I read one of the recent survey's from Microsoft about the feature users wanted information about the most in CRM 2011. That feature was the SharePoint Integration and yet in the most cursory overview of SharePoint/CRM integration is nonexistent.

    Can you post some details about linking CRM Accounts with SharePoint document management please?

    RT, NY

  3. Anonymous says:

    Yes. Do you actually support 64bit Office this time?

  4. LeightonJ says:

    I would really like to see the Outlook integration on CRM2011Beta site available on youtube/linkable. Currently Silverlight and not(?) able to play on my blog

  5. Steven De Blick says:

    How about multiple CRM instances running in Outlook?

    And does CRM 2011 offers any solution for auto-numbering fields out of the box? Another non-related outlook feature I didn't found a lot info on yet: filtered lookup, any chance you can show something about that?

  6. Jim Glass Jr says:

    Ah, a SharePoint integration post is a great idea. I'll ping that team.

  7. Tripp says:

    Thanks guys. Yes, in V5 we do have a 64 bit client. The link to the YouTube Video is:

    @Steven: Multi-Org (or Multi-Instance) is another blog post you will see here in about a week or so. I can pass along your questions about lookups/numbering as another possible post as well.

  8. Steven De Blick says:

    @Tripp: Thanks. Filtered Lookups and auto-numbering are two of the things that almost every client asks for. There are solutions for it but in my oppinion Microsoft should have the knowledge to provide these kind of things out of the box.

  9. Tripp says:

    @Steven: Ok got some more information for you. We weren't able to implement autonumbering fields, however filtered lookups are in and there should be documentation about them in our CRM 2011 SDK.

  10. Giovanni Spiteri says:

    Great Post…are there any settings necessary to get this to work?  The Linkedin add-in works great and I see all history within Outlook, but when I look at the same contact who is tracked in CRM it's connected to linkedin, but no email history or status updates.  Just wondering if there is something I am doing wrong.


Skip to main content