Update Rollup 13 for Microsoft Dynamics CRM 4.0

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 13 on Thursday, September 23, 2010.

The links below will take you to the necessary information about Update Rollup 13.

General Details about Update Rollup 13

Update Rollup 13 is cumulative. However, the Update Rollup 13 CRM Client and Data Migration Client packages require Update Rollup 7 to be installed. For all other CRM components you do not need to install any previous Update Rollups prior to Update Rollup 13

The Update Rollup 13 download contains updates for the 40 supported Language Packs. Prior to installing the Update Rollup 13 Language pack, you must install the original Language pack.

If you have Language Packs installed, you should

  1. Download the Update Rollup 13 Language Pack
  2. Install the Update Rollup 13 Language Pack
  3. 3. De-provision the Language Pack
  4. Re-provision the Language Pack

Information about how to avoid reboots when installing the CRM Outlook Client can be found in the Update Rollup 4 blog posting.

The Update Rollup 13 Client can be deployed before the server is upgraded to Update Rollup 13.

Steps to make the Update Rollup 13 Client available via AutoUpdate can be found in the Update Rollup 4 blog posting. The Link and Patch IDs can be found in KB article 2267499.

Each update rollup could have fixes that require manual configuration. Please see the “Hotfixes and updates that you have to enable or configure manually” section in KB 2267499.

Internet Explorer 9 Beta

The Microsoft Internet Explorer team released a Beta version of Internet Explorer 9 (http://www.microsoft.com/ie). Check it out!

However, before you do. Please install Update Rollup 13! The CRM SE team has been doing verification tests with Internet Explorer 9 and has added changes to Update Rollup 13 to resolve some compatibility issues.

High impact issues resolved in Update Rollup 13:

  • Creating any row data (e.g. create account, contact, etc) throws a Jscript error.
  • Some radio button selections (e.g. Export to Excel -> Use this type of worksheet) do not allow selection of any of the non-default options.

Have we fixed all the issues? No. IE 9 is a Beta product and we are continuing our compatibility testing. The CRM SE Team plans to release additional IE 9 related fixes in the next several Update Rollups. The CRM SE team will work hard to ensure full compatibility by the time Internet Explorer releases to manufacturing.

Please see the Update Rollup 13 KB for more info on the changes made.

How to get support for Update Rollup 13

To get support please contact Microsoft Product Support. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


Matt Brown

Comments (10)

  1. Donna Edwards says:

    Hi, thank you for the update, greatly appreciated.  Can you correct the link for the article please.  It doesn't appear to work support.microsoft.com/…/2267499

  2. Jim Glass Jr says:

    Hi Donna and thanks for the ping. That link should work now.

  3. Pete says:

    If you apply UR13 and are planning to use IE9 you MUST Clear your IE cache

  4. David Withers says:

    Update Rollup 13 breaks onchange events.  DO NOT INSTALL!!!

  5. David Withers says:

    please help, this rollup has stopped onchange and onload for custom entities!!!!!!!

  6. Email Router says:

    Where is the Router component for download? Looks like they removed it from the site on 10/10.

  7. Harpreet Rooprai says:


    We are facing issues, where email router is integrated with Exchange 2010 mailbox. We see that the mails are going to the Undeliverable Folder.

    Is this issue resolved in UR 13 ??

    If yes does this requires any manual setup ?


  8. Matt Brown MSFT says:

    An issue was found with the Update Rollup 13 (UR13) email router when running with Exchange 2010.  It is not handling date conversion correctly in some cases causing various problems.  The issue does not happen when the UR13 router is configured to run against previous versions of Exchange.  

    The CRM sustained engineering is working on an update to the UR13 email router.  The packages will be reposted as soon as the testing is complete.  

    If you are connecting the router to Exchange 2010, it is recommended that you use Update Rollup 12 until the updated router has been posted.



  9. Matt Brown MSFT says:

    The Update Rollup 13 email router packages have been reposted to the download center.

  10. Johan Bergström says:


    I question. if we update to IE9 today, is the rollupp13 updated in the IE9 or do we stil have to update with seperate with rollupp13  for crm use?

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