Importing Data from to Microsoft CRM Online – Part 1

I am hoping you are already following the series of blogs describing on how to use the new Import Data Wizard in the Microsoft Dynamics CRM Online Service Update for Nov 2009.

Here I will cover that how easy it is to bring your data from into Microsoft Dynamics CRM using the enhanced Import Data Wizard. This is a two step process. First you export your data from and in the second step you import that data into Microsoft CRM.

Step 1: Export data from

Let’s export your data from in a form that can be consumed by Import Data Wizard. There are two ways to extract your data from Salesforce:

1. Full Data Export - If you are an Enterprise or Unlimited Edition Salesforce customer (for a fee, Professional Edition customers can also do this), in Salesforce UI, you can navigate to Setup | Data Management | Data Export and you can request a full export of your data. The result is a ZIP of CSV files containing the data for each Salesforce object in your system.

2. Report Data Export - If you don't have the full data export option, you can go to the Reports area in Salesforce. After you have opened a report, there is Export Report button to extract your report data that can be saved in 'Comma delimited .csv' file. You can export the data from standard reports or custom reports. If you want to bring in complete data for any particular Salesforce object, make sure to select Customize Report on report page and select all columns for the Salesforce object. By default only few columns are selected.

Important Note: Make sure when you are using a report for exporting the data, you include only one Salesforce object in one exported file. Like you must have separate .csv files for Contacts, Accounts, Opportunities, Task, Events, etc. Do not export a report which has multiple objects like 'Contacts & Accounts' or 'Opportunities with Contacts or 'Events and Tasks' in one .csv.

Once you have exported all your Salesforce objects in individual CSV files, use the Windows 'Send to -> Compressed (zipped) folder' option and create a single ZIP of these report CSV files.

Step 2: Import data into Microsoft Dynamics CRM

Once you have the zip file containing the exported CSV's files, you can run the Import Data Wizard to Import this data in MSCRM:

1. Launch the Import Data Wizard.

2. Click Browse and choose your exported .zip file.

3. Review the list of files that have been uploaded.

4. In the Select Data Map wizard page you will see two System maps. These are the sample maps to get you started. You can select the map:

     a. Salesforce Map for Report Export - If you have exported the data using the 'Report Data Export' option.

     b. Salesforce Map for Full-Data Export - If you have exported the data using the 'Full Data Export' option.


5. Click next. The chosen map will try to map your input .csv files and their columns. If your Salesforce system had any custom record types (.csv) or custom fields, you will be prompted to provide the mappings for the same. You can either map them to existing MSCRM record types and fields or create new record types and fields.

6. Make sure you review the mappings done by the chosen map before you Import your production data.

7. Complete the wizard as already described in this blog.

8. You are done!!

You can navigate to the Workplace -> Imports grid in Microsoft CRM to see the summary of your Imported records. You can also see the error descriptions, if there are any failures in the Import, to help you fix those errors. Do reply back if you see any issues while following the above steps. In the next part of this blog, I will go in little more detail about each of these maps. Till then Microsoft CRM is the way to GO!!


Nitin Mukhija

Comments (10)

  1. Will this capability be released or available for crm on premises???

  2. Dan says:

    I’m also looking for this feature for CRM on premises.

    I saw that it will be available – can you tell me when?



  3. Khushboo Pandey says:

    Hi Alex and Dan,

    this Import wizard will be available in next On-premise version of MSCRM.



  4. Dan says:

    Do you have an estimated date?

    We’re right on the cusp of converting and would love to know if it’s worth waiting for the tool.

    Thanks in advance!


  5. arkuma says:


     It will be with on-prem version of CRM5. Hope this helps with the timeline question.



  6. AndyB says:

    Hi – after exporting from SalesForce as an Enterprise Customer, when I try to import the zip file I get an error: "Error in unzip. The .zip or .cab file could not be uploaded because the file is corrupted or does not contain valid importable files."

    This is for Microsoft Dynamics CRM Online. Is there anyway to get more information on this error?



  7. Vincent says:

    I had the same problem – finally solved by MS support team (thanks !)

    Reason : this is most likely occurring due to ASCII or ESC characters in the file

    To remove – exemple : col MailingStreet on the contact export file

    With Excel :

    1. Insert a new column to the right of MailingStreet and name it MailingStreet2

    2. In MailingStreet2 line 2,  type =clean(N2)


    N2 refers to column N (original MailingStreet) and 2 for line 2

    1. Copy this field, then paste in the rest of the MailingStreet2 column

    2. Copy all of column MailingStreet2 and Right click on Column, and choose Paste Special – values only

    3. Remove column MailingStreet and rename column MailingStreet2 to MailingStreet

    And .. import again

    Finally it works

    I hope it helps


  8. jan jansen says:


    Is there a possibility to migrate documents uploaded in Salesforce to MSCRM?

  9. green1867 says:


    Each import from results in: Total Processed – 356 | Errors 356.

    The error states – "The lookup reference could not be resolved"

    My search regarding this issue has brought no solution, please help.

  10. Deef says:

    I know that this is over a year ago but I am hoping that someone is still signed up to this and may have a solution to the problem. I am having the same problem but it is in the accounts file where the error lies. Which column might affect this? I have deleted all non essential columns that dont relate from salesforce to CRM Dynamics, but there is still a problem with the upload.

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