Update Rollup 7 for Microsoft Dynamics CRM 4.0 <Revised>


The Microsoft Dynamics CRM Sustained Engineering team will release Microsoft Dynamics CRM 4.0 Update Rollup 7 on Thursday, October 22, 2009.

Once the release is available the links below will take you to the necessary information about Update Rollup 7.

General Details about Update Rollup 7

  • Update Rollup 7 is cumulative. You do not need to install any previous Update Rollups prior to Update Rollup 7
  • The Update Rollup 7 download contains updates for the 40 supported Language Packs. Prior to installing the Update Rollup 7 Language pack you must install the original Language pack. If you have Language Packs installed, you should
  1.  
    1. Download the Update Rollup 7 Language Pack
    2. Install the Update Rollup 7 Language Pack
    3. De-provision the Language Pack
    4. Re-provision the Language Pack
  • Update Rollup 7 adds support for Windows 7, Windows Server 2008 R2 and SQL Server 2008 R2
  • Information about how to avoid reboots when installing the CRM Outlook Client can be found in the Update Rollup 4 blog posting. If the Client is being installed via AutoUpdate a reboot will be required because the AutoUpdate code is being updated in Update Rollup 7.
  • The Update Rollup 7 Client can be deployed before the server is upgraded to Update Rollup 7
  • The Update Rollup 7 Client cannot be uninstalled because of schema changes made to the offline database. All other Update Rollup 7 components (Server, Language Pack, SRS, Exchange Router, etc) can be uninstalled.
  • The Update Rollup 7 Client package will be a prerequisite for all future Client Update Rollups. Starting with Update Rollup 8 the client updates will block installation if the Update Rollup 7 Client is not found.
  • The Update Rollup 7 Client has new prerequisites
    • An internet connection is required for successful Client installation
    • Client update installation will take longer than previous URs, so please be patient
  • Steps to make the Update Rollup 7 Client available via AutoUpdate can be found in the Update Rollup 4 blog posting. Once published the Link and Patch IDs can be found in kb article 971782.

Microsoft Dynamics CRM Data Migration Manager

The Data Migration Manager Update Rollup 7 package will not ship on October 22, 2009 with the other CRM components. That package is expected to be added to the Update Rollup 7 download page during the week of October 26.

Microsoft Dynamics CRM E-mail Router

Exchange 2010 support is currently scheduled for Update Rollup 8.

Microsoft Dynamics CRM Mobile Express

Update Rollup 7 enables Mobile Express for the 24 additional CRM base languages.  The new Mobile Express supported base languages are German (Germany),French (France),Spanish (International),Italian (Italy),Dutch, Danish, Finnish, Chinese PRC, Chinese Hong Kong, Japanese, Swedish, Russian, Portuguese (Brazil),Portuguese (Portugal),Turkish, Czech, Hungarian, Polish, Chinese Taiwan, Norwegian, Greek, Korean, Arabic and  Hebrew.

Also, this new Mobile Express release offers client-side user interface rendering into any of the 39 Language Packs available for Dynamics CRM. In addition to the languages above, extra Language Packs are available for Basque, Catalan, Croatian, Estonian, Galician, Hindi, Latvian, Lithuanian, Romanian, Serbian (Latin), Slovenian, Slovak, Thai and Ukrainian.

Please see the Getting Started: CRM Mobile Express blog for more information about CRM Mobile Express.

Microsoft Dynamics CRM Client for Microsoft Outlook

The following is a list of improvements made to the CRM Client in Update Rollup 7.

Computer performance

  • Reduced sign-in time. This is especially significant for users who have a large amount of offline Microsoft Dynamics CRM data. In earlier releases, Microsoft Dynamics CRM stored many files in the roaming profile, such as metadata, logs, traces, and the offline database. To reduce sign-in time, these files are now located in a local data folder.
  • Improved overall performance. In earlier releases, the hoster process and offline database continued to run, even while the computer was in online mode. This could decrease performance and reduce battery life. These processes now run only in offline mode. The desktop client no longer requires the hoster process.

Outlook performance and synchronization

  • Microsoft Dynamics CRM for Outlook now loads in the background. This enables users to read e-mail messages before Microsoft Dynamics CRM for Outlook is fully loaded.
  • E-mail tagging now runs in the background. This improves Outlook performance, especially for users who have a large number of tracked e-mail messages in their inbox.
  • CRM Address Book Provider (ABP) run-time storage of in-memory ABP XML has been moved to a Microsoft SQL Server CE in-memory representation. This helps manage CRM address book data more efficiently.
  • State management logic has been improved. This enables Microsoft Dynamics CRM to handle network, authentication, sleep, and hibernation transitions more efficiently without requiring users to restart Outlook for each transition. Microsoft Dynamics CRM Laptop Client now automatically transitions to offline mode when a remote Microsoft Dynamics CRM Server cannot be contacted (as long as user has gone offline at least once in past). It automatically switches back to online mode when the connection is restored.
  • Outlook synchronization now runs in the background and has significant performance improvements in terms of numbers of records synchronized per minute.
  • Microsoft Dynamics CRM for Outlook now supports Outlook delegates.  If an Outlook user is a delegate for another Outlook user, the delegate can mark items for tracking in the primary user’s inbox. The Exchange Server stores the tracking information until the primary user starts Outlook. At that time, Microsoft Dynamics CRM verifies the data and then synchronizes with Outlook.
  • Manually synchronizing with Microsoft Dynamics CRM produces item-level failure details. The synchronization code now handles row-level failures in a way that does not cause the entire synchronization process to fail. Also, the synchronization progress dialog box now displays the list of specific record-level failures.
  • The synchronization process is now optimized to help prevent synchronization failures from damaging the offline database.
  • The synchronization process has been improved to ensure that changes made to CRM tracked records inside Outlook are propagated to CRM server even when CRM addin is not active (e.g. – via OWA or when addin is in disabled state).

Setup and configuration

  • Background Intelligence Transfer Service (BITS) has been implemented to improve component download performance.
  • Configuration Wizard now starts automatically when the user restarts Outlook after Microsoft Dynamics CRM for Outlook is installed. An ability to auto-configure CRM for Outlook has been added via use of config.xml file.
  • The number of Configuration Wizard screens has been reduced and the overall configuration process is simpler.
  • <Update> After Update Rollup 7 is installed, updates will <continue to require> the user to have Administrator privileges on the client computer.
  • A download button has been added for CRM Outlook client in application web UI to help users discover the right client for their deployment type. Additional flexibility has been enabled for organizations to modify the download package in a manner that enables them to package CRM configuration information specific to their organization (Please refer to KB 2004601 that will be published shortly)
  • Silent unattended installations of CRM via SMS has been enabled by adding support for MIF files and removing the need for end users to be logged into the machine during laptop client deployment.

How to get support for Update Rollup 7

To get support please contact Microsoft Product Support. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Cheers,

Matt Brown

Comments (42)

  1. Hi,

    does this contain Office 2010 support?

    Cheers,

    Norb

  2. Daniel says:

    I am running into the following error with my Outlook client after I have applied rollup 7 on my VPC for both the server and client.

    There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator.

    Does it just happen to me?

    I have tried the solutions suggested by KB 910090, and tried to uninstall CRM client and reinstall with no success. My VPC doesn’t have Exchange installed, I am using Outlook 2003.

  3. Remon says:

    WOOHOO:

    Updates will no longer require the user to have Administrator privileges on the client computer.

    This is what’s needed for A lot of customers!

  4. Linda says:

    Hi Matt,

    Could you perhaps explain how the delegate support exactly works in outlook? I have tried somethings, but it doesn’t seem to work how I imagined it…. Thanks in advance!!

    Greetings,

    Linda

  5. Dan says:

    Does this update apply to the CRM 4.0 workgroup edition on SBS 2008 ? I cannot find any docs and SBS is not listed in the O/S list on the reference.

  6. Dustin Wright says:

    Has the workflow email template spacing issue been fixed http://support.microsoft.com/kb/971355

  7. Only on Windows 7, after install rollup 7 on server, you cannot see the attachments of the activities that you own

  8. Regs says:

    since the updates it appears that the MSCRM addin is trying to synchronize shared calendars where the user is NOT set as a delegate (Outlook 2007), but has some manually configured permissions to other calendars.  Is there a way to DISABLE sync for delegate mailboxes/calendars etc?

  9. Chuck says:

    Hello all,

    I’m having a problem deploying this rollup to clients using SCCM 2007.  

    With past rollups, I’ve just been able to use the "/q" switch and have it install when no one is logged on.  No problems for the most part.

    With this rollup, my deployments always fail, citing error code "-2".  However, if I run the rollup manually with the "/q" switch, all works fine.

    Did something change with this rollup that I am missing?  Is there a better place to ask for help on this besides this blog?  Any help would be greatly appreciated.

  10. tpdan says:

    We installed UR7 on our servers today and are getting Visual C++ runtime errors on our IE clients when connecting to the server. Anyone else seeing this?

    IE8 + WinXP SP3 for clients

    SQL 2008 server + Windows 2008 x64 on the servers

    This is a issue only for some users..

  11. Beaulac says:

    This rollup breaks the Download Attachment example in the SDK.  The download.aspx URL now requires a security token, but there is no documentation of how to obtain a token.

    So BEWARE if you have any custom code that automatically downloads attachments.  IT WILL NOT WORK WITH THIS ROLLUP!!

  12. raj says:

    CRM Email Router UR 7 fails with the following message:

    Info| Update Rollup 7 for Microsoft Dynamics CRM E-mail Router (KB971782) was not completed successfully because of the following problems:

    Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.

    This patch package could not be opened.  Contact the application vendor to verify that this is a valid Windows Installer patch package.

    Has Microsoft truly performed any QA on this install?

  13. If installing the Microsoft CRM 4 Update Rollup 7 client update for Offline clients, you may experience a blue screen crash error if you are using Windows XP Service Pack 2 clients.  During the installation when the installer attempts to start the SQL Server service the computer encounters a Fatal System Error and shuts down. A blue screen with the following message is displayed:

    STOP: c000021a {Fatal System Error}

    The Windows SubSystem system process terminated unexpectedly with a status of 0xc0000005 (0x7c91103c 0x00c8f2dc).

    The system has been shut down.

    This is a known issue and can be resolved by installing either Windows XP Service Pack 3, which can be downloaded at "How to obtain the latest Windows XP service pack", http://support.microsoft.com/kb/322389  or the Windows XP Post SP2 hotfix in "System crashes(Blue screen – C000021A : Unknown Hard Error) when install the SQL Server 2005 Express SP3 for the first time" at http://support.microsoft.com/kb/921337

  14. Keith says:

    A few issues to note after installing update rollup 7 on a Vista 64 machine:

    1. This morning I arrived to see that my Outlook was having pst/ost issues.  I restarted Outlook with no problem, but when I tried to send an email it "suggested" that I use the "scanpst.exe" app to fix "errors".

    2. I’m getting a TON of Sync issues because of shared calendars… I thought this was fixed with RU2… but I guess RU7 breaks it again?

    I will have to follow up with other users this morning to see if anyone else is having similar problems.  HOPE NOT!

  15. Noble says:

    I just did the update rollup. Has anyone had any issues with a selection rule? It now seems that any resource chosen that has a selection rule applied to it never populates the field. Once you choose the resource and hit save it reverts back to say selection rule in the field. Any help would be great as I’m stumped.

  16. Hi there,

    Also wondering how the Delegate functionality works, as have tried to test by opening the user’s mailbox (File -> Open -> Other User’s Folder) but when I try to track anything I receive something about only being able to track from your primary mail store.

    Cheers

    Gavin

  17. Rafael Urbano says:

    Hi Everyone,

    We have successfully autodeploy UR7 for all our Outlook Clients as this update was meant to improve Outlook Performance and Synchronization. However like previously reported by Keith, we are experiencing very annoying Sync issues. Please note that those users have also shared calendars.

    Other users keep getting that message when starting Outlook saying that there was a problem with the user.pst folder and it needs to be fixed with "scanpst.exe" tool.

    And some of them also get duplicate appointments on their calendars.

    Unfortunately we cannot keep working like this so I need to completely uninstall CRM Client from those machines and reinstall it again since Update Rollup 7 cannot be uninstalled.  

    Regards,

    Raf

  18. Rurbano says:

    Hi Everyone,

    We have successfully autodeploy UR7 for all our Outlook Clients as this update was meant to improve Outlook Performance and Synchronization. However like previously reported by Keith, we are experiencing very annoying Sync issues. Please note that those users have also shared calendars.

    Other users keep getting that message when starting Outlook saying that there was a problem with the user.pst folder and it needs to be fixed with "scanpst.exe" tool. And some of them also get duplicate appointments on their calendars.

    Unfortunately we cannot keep working like this so I need to completely uninstall CRM Client from those machines and reinstall it again since Update Rollup 7 cannot be uninstalled.

    Regards,

    Raf

  19. Keith says:

    Update on my previous post:

    So far… we have had very few issues with UR7 other than the ones mentioned in my post above.  The sync issues are very annoying and pile up at a pretty good rate.   I have also noticed that each time I restart my computer, then launch outlook, that it has to "check the data file"… not sure if this is related, but it wasn’t happening prior to installing UR7.

  20. LeoBL says:

    if i install Rollup 7 and try to install the crm mobile express i always get the error: "Microsoft Dynamics CRM Server was not found on the system"

    my crm base language is Portuguese (Brazil)

    i have done something wrong?

    there is another version of crm mobile?

    i have to intall it on a crm with base language english?

    Thanks

  21. ManojKi - MSFT says:

    @LeoBL:

    When you install UR7 it comes with CRM Mobile  Express and so you DON’T have to install anything else after UR7. Simply access your Mobile Express with URL as http://CRM_Server_Name/OrgName/M

    Check the following blog on Getting Started with Mobile Express. http://blogs.msdn.com/crm/archive/2009/07/23/getting-started-crm-mobile-express.aspx

    Thanks! Manoj Kithany[MSFT]

  22. Todd Altpeter says:

    I’m trying to install rollup 7 on my CRM server and it’s telling me that  "Windows cannot access the specified device, path or file.  You may not have the appropriate permissions to access the item."  It the 32 bit install on a windows 2003 box.  I’m logged to the box as the domain admin.  The permissions on the file are fine and I put in in C:temp to ensure that there were no path issues.  I also tried re-downloading the file to ensure that it’s not corrupt.  Anyone got any ideas?  Thanks in advance.

  23. Jeremy Walker says:

    Hi guys,

    I was having the issue outlined here: http://support.microsoft.com/kb/950266/

    I have applied the patch to the server but am still having the same problem. I am presuming that because the patch for the Migration Manager is not out, it will not yet fix it.

    Do you have a release date for this manager yet?

    Thank you!

  24. Andy says:

    after installing RU7 we now have a user that gets a message about sync

    "The selected action cannot be completed while a synchronization is in progress.  Click Finish or Cancel in the Synchronization Progress dialog box, then try again."

    The user’s outlook client is set to sync every 1 minute.  Should I up that number?

  25. Remon says:

    Everyone who has gotten Sync issues:

    The Addressbook uses a new technique, it uses SQL Server CE (Compact Edition). You can look at your %localappdata%microsoftmscrm and %appdata%microsoftmscrm to check for .SDF files.

    These are the storage files used by SQL Server CE.

    The problem looks like related to having your %appdata% redirected to a network location (UNC path or mapped drive letter). This limits SQL Server CE to ONE connection at a time, which isn’t enough for the CRM client.

    So if you have this problem search in this direction and test without the redirection/network location…

    Hope this helps some people..

    Greet,

  26. Ben says:

    I’ve noticed the version number for the Rollup 7.0 has been updated to version 3.0 and it’s revision date and the publish date for the download is now 5th November.  Does this mean some changes have happened?

    Also has anyone managed to get the "Track in CRM" feature working with delegated calendars.  All I can find on the internet are people reporting it not working?

  27. Chetan Dhuri says:

    I’m facing exactly the same problem that Todd Altpeter is facing.

    while trying to install rollup 7 on CRM server and it’s telling me "Windows cannot access the specified device, path or file.  You may not have the appropriate permissions to access the item."  I’m using 32 bit installer on a windows 2003 server.  I’m logged to the box as the domain admin. Anyone has any idea?

    Thanks in advance.

  28. Chetan Dhuri says:

    Found the answer

    Need to just unblock the exe.

    Rightclick on exe file –> properties —> unblock.

  29. Todd Altpeter says:

    My previous problem was fixed by turning off Internet Explorer enhanced security and adding the server( \servername) to the trusted sites in IE.  My biggest issue now is the shared calendar bug that has been re-introduced.  Any word on a fix for this yet?  

  30. Peter VS says:

    After installing UR7 on my outlook client, I now get notifications that an update is available, proposing UR5.

  31. Mr Nilsen says:

    After installing UR7 I got some problems regarding sync and attachment.

    – When I try to synchronize from my Outlook Client, I get a Sql error message.

    I have tried to deactivate local datagruops with no luck.

    – I can no longer upload and download attachements in cases or activities.

    I recive an error message when I try to do so.

    This happens both in the web client and Outlook client.

    Any ideas?

    Is there a way to log this errors?

    Thanks:)

  32. Pascal says:

    I had a lot of outlook sync problems after updating to rollup 7 (approx 20K). I had a lot of normal meetings (not crm meetings) from other users in the sync problems. They appeared when I forced the synchronisation from outlook to crm.

    Now I deactivated "download public folders" in the settings of the mailbox.

    Now it works, without sync problems.

    I have to look what this new delegate feature is for, I suggest this is the problem.

    Does anyone know something about that?

    Thanks

  33. Ben says:

    Hi Mr Nilsen,

    You should be able to run the Microsoft Dynamics CRM Diagnostics on your client machine, it’s called "Diagnostics" in the Start menu.

    If you then click the "Support Mode" and go to the "Advanced Troubleshooting" you can turn Tracing on.

    I’d also try the "Run Diagnostics" feature as that occasionally fixes some bugs.

    If you mean log and not trace my mistake and all you can do is try the MS forums and then raise a support call if no luck.

    Cheers,

    Ben

  34. Ben says:

    Hi Todd Altpeter,

    See this thread for latest on Track in CRM issue http://social.microsoft.com/Forums/en-US/crmdeployment/thread/88a5fc9a-4228-44be-9f7e-dbe90611a11a

    Not sure what is new about this Shared Calendar tracking in Rollup 7 as I believe it’s been in CRM since Rollup 5 at least.

    Cheers,

    Ben

  35. For those of you experiencing synch issues post rollup 7, I just posted the fix

    http://blog.customereffective.com/blog/2009/12/fix-for-synch-errors-after-client-update-rollup-7.html

    You don’t want to permanently disable cached exchange mode–just temporarily disable it, make the registry changes, reboot, then re-enable it.

  36. Frank Galarraga says:

    When will Rollup 8 be ready?

  37. hbhickman@skylineis.com says:

    We’re getting the same VS Runtime Error with IE on the CRM server after RU7 the blog above stated. It then closes the browser and we can’t get into CRM!

    Has anybody figured that one out – we are not getting that on the web client using other stations

  38. TLf says:

    Hi all

    i still have the problem to deploy the RU through SCCM .

    did anyone succeeded?

  39. Fab says:

    Hi,

    my tracked appointments are automatically untrack after sync. I can find the in the CRM but they are not marked as tracked in outlook.

    Any idea of where it could come from?

    Thanks

  40. Christian says:

    Hi,

    I’ve found a very interesting comment about installation through SMS : "Silent unattended installations of CRM via SMS has been enabled by adding support for MIF files and removing the need for end users to be logged into the machine during laptop client deployment."

    But there is absolutely comments on how it got better, if it changes the steps explained in the Implementation Guide, if I still need the VBS,…

    I googled it and found nothing more specific. Anyone as more info regarding that? I also never found any information if there is special requirements to deploy the URx through SMS.

    Regards,

    Chris

  41. Todd says:

    Any updates on Office 2010 64 bit support?

    Thanks

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