And interesting book has caught my attention. It is Course Tech PTR’s Maximizing Your Sales with Microsoft Dynamics CRM 4.0 by Edward Kachinske and Timothy Kachinske.
“Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system that gives busy sales professionals the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. If you're one of these busy sales professionals, you need an easy reference tool to maximize your use of Microsoft Dynamics CRM 4.0 's varied feature set.
“Maximizing Your Sales with Microsoft Dynamics CRM 4.0” is that tool. This book explains, in concise, easy-to-understand language, how to get the most out of this revolutionary CRM software. Topics like working with contacts and accounts, managing opportunities and schedules, writing letters, sending e-mails, running reports and more are explored in-depth.
This book also covers some administrative tasks geared toward IT professionals looking to set up and configure preferences for their Microsoft Dynamics CRM 4.0 users. With this quick, to-the-point resource, you won't just be “up and running” in Microsoft Dynamics CRM ; you'll be an expert!” – Amazon Editorial Committee
“Maximizing Your Sales with Microsoft Dynamics CRM 4.0 is required reading for anyone using this product. It's full of step-by-step instructions for the most commonly used functions within CRM, and it's organized in a way that makes it easy to find the task you're looking for. For a beginner user to the product, this manual is easier to sift through than others I've seen, and so I'd say (without reservation) that this book should be your starting point as a Microsoft CRM user.” - Steve Stroz