Microsoft is bringing new innovations to customer relationship management (CRM) software with Microsoft Dynamics® CRM. It is a flexible CRM solution that fits your people, fits your business, and fits your environment. This document outlines the future direction of Microsoft Dynamics CRM through to the next major release, Microsoft Dynamics CRM “V.Next” which is targeted for release in 2010. We expect to update this document with further details periodically.
The latest edition of the Microsoft Dynamics CRM Statement of Direction white paper is now available for customers and partners. It is the primary communication mechanism for all things relating to the Microsoft Dynamics CRM roadmap.
The document can be downloaded from the following locations: