We have a lot of CRM screen casts posted at www.democrmonline.com. Some samples include:
Video: General Overview – Time: 15:00
This video will provide a navigation overview of Microsoft Dynamics CRM Online via the Outlook client and Internet Explorer Web Browser.
Video: Sales Overview – Time: 12:00
This video will show the sales features in Microsoft Dynamics CRM Online from creating a lead that leads to an opportunity that then
leads to a quote.
Video: Customer Service Overview – Time: 14:54
This video will provide an overview of the customer service functionality in Microsoft Dynamics CRM Online.
Video: Marketing Overview – Time: 21:04
This video will show the marketing features of Microsoft Dynamics CRM Online, including Campaigns, Marketing Lists, Campaign Activities and Responses, and Reporting.
Video: Service Scheduling Overview – Time: 13:55
This video will provide an overview of the service scheduling functionality in Microsoft Dynamics CRM Online.
Video: Reporting Overview – Time: 15:29
This video will show the reporting capabilities in Microsoft Dynamics CRM Online.
And one of my favs:
Video: Workflow – Trade Show Lead Process – Time: 10:30
This video will show how easy it is to utilize workflow to create a simple trade show lead follow up process.