Error Reporting in CRM

Have you ever had this window pop up on you, and wondered what’s going on?


Whenever you see this window, it means we’ve encountered some sort of unexpected error. This is your chance to help us improve the quality of our product! By clicking the button marked “Send Error Report”, you’re giving us valuable information about the error you’ve encountered, and allowing us to analyze and fix the problem in upcoming releases.

When you click on the link “View the data that will be sent to Microsoft”, you can see everything that will be uploaded:


The data that we receive from you is sanitized to remove your personal information, while still retaining the salient points that we need to track down the problem. Every time you send us an error report, it gives us more valuable information that we can use to find out what’s going wrong and correct it. We’ve already been able to use information like this to track down some issues with CRM 4, and fixes for those are in the pipeline to be released in future Update Rollups. So the more information we get, the more we can improve CRM!

If you want to help us out by sending this information, but don’t want to be bothered when these errors happen, it’s easy to have CRM automatically upload reports for you. You can access your settings either by clicking the “Change error notification settings” on the error dialog, or by clicking “Tools” > “Options…” on the global menu bar. On the options page, choose the “Privacy” tab. By selecting the second option (shown below), you indicate to us that we can automatically upload error reports whenever errors are encountered.


Now you can help us find and fix these bugs, and you won’t be bothered by these pop-ups getting in the way of your work!

As a side note, we use an infrastructure called “Watson” to do our error reporting. Chris Pratley has a wonderful posting about the history of Watson available at


Andy Magee

Comments (4)

  1. Abgail933 says:

    Thank you for the post.

    In CRM, I have sometimes seen the following error pop up on screen:

    "An error has occurred.

    Try this action again. If the problem continues, check the Microsoft Dynamics Community for solutions or contact your organization’s Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support."

    And I cannot find anything in the event log that tells me what the actual error is.

    Is there a way to find the actual error to help investigate the problem when this occurs?


  2. Sandeep Chavan says:

    Any update for the above error, I am facing similar issue.

    Please advice.

  3. Andy Magee says:


    The easiest way to get more information about an error is to enable tracing. Please see the KB article at for more infromation on how to enable tracing in CRM. Hopefully the trace files will give you more information about the specific error that happens.

    As always, you can also visit our product support page at If you search support with some keywords surrounding the task you’re trying to accomplish when the error happens, you may find some useful information there.

    Hope this helps!



  4. Tim says:

    I’m getting that message as well. It all started on the weekend when we added a bunch of updates to the server. We’ve removed the updates and the same problem. Now we’re going to try to switch to our backup server and restore our pre-updates back up.

    If only someone could have had the foresight to add more detail to the error message than "An error has occurred." I won’t be upset when we switch to Sales Force next summer.

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